Infosys Walk-in-Interview in Bengaluru | 1-3 years | 8th July 2024

Infosys is engaging in a walk-in interview for numerous roles, imparting a brilliant opportunity to join its dynamic crew. The event will take vicinity on [specific date and location, if known]. Candidates are recommended to hold their up-to-date resumes, identity, and any relevant certifications. Infosys BPM is seeking out motivated humans with robust communication capabilities and ardor for customer service and machine management. Don’t pass over this risk to enhance your career with a main global organization.

Infosys Walk-in-Interview:

• Job Role: Senior Process Executive
• Salary: Not Disclosed
• Location: Bengaluru
• Company: Infosys BPM
• Qualification: Any Graduate
• Experience: 1-3 years
• Interview Date: 8th July 2024

About Company:

Infosys BPM, a subsidiary of Infosys Limited, specializes in company technique management offerings. Founded in 2002, it gives quit-to-surrender transformative offerings throughout diverse industries, such as finance, healthcare, telecommunications, and retail. Infosys BPM makes a specialty of turning in sustainable business prices through innovation, operational excellence, and advanced analytics. The enterprise offers a wide variety of services together with customer support, finance and accounting, human property, and procurement. With a worldwide presence in over 30 international locations, Infosys BPM is devoted to helping clients accumulate their enterprise desires via leveraging generation and a surprisingly professional workforce.

Job Description:

Infosys BPM is carrying out a walk-in pressure for the placement of “Semi Voice – Order Management” on 8th July 2024 in Bengaluru. The event might be held from 9:30 AM to twelve:30 PM at Infosys BPM Limited, positioned at #785, Ground Floor Axis Sai Jyoti, 15th Cross one hundred Feet Road, Sarakki, 1st Phase, J P Nagar, Bengaluru, Karnataka 560078, near Sindhoor Convention Centre. There are 30 openings for this role, and 99 applicants have already registered. Interested candidates want to sign in online earlier than attending the walk-in and should bring a replica of the e-mail invitation, updated CVs, face masks, and picture identification proofs (PAN Card, Driving License, Voter ID card, or Passport). Additionally, applicants have to convey original educational files for verification.

Purpose of the Role:

The number one duty of the Senior Process Executive inside the Semi Voice – Order Management role is to system transactions received from clients and companions. The function entails handling companion calls and chats, presenting resolutions for their queries, and making sure that requests are processed within agreed Service Level Agreements (SLAs) with high exceptional. The government must interact with customers, recognize their wishes, and set the right expectancies approximately transport times. They should keep possession and accountability of requests and collaborate with go-practical groups to attain successful purchaser consequences.

Required Skill Set:

• Education: Graduate/Postgraduate in Arts/Commerce
• Experience: 1-2 years in Quote to Cash Domain

Professional Competencies:

Client Centricity and Metric Management: Understanding of criticism handling approaches and simple attention to customer commercial enterprise and key techniques.

Quality and Knowledge Management: Familiarity with Standard Operating Procedures and updates management, as well as fundamental understanding of audit plans.

SLAs and Performance Management: Basic understanding of information elements, together with transactional details and SLA parameters at the person’s degree.

Behavioral Competencies:

Customer Orientation: Ability to apprehend customer needs, construct credibility, deal with tough conditions, and offer alternative solutions where suitable.

High Impact Communication: Proficiency in written and oral English for enterprise communication, with advanced skills in structuring mind and the use of simple language.

Analytical Ability: Ability to break down troubles into constituent components for better information and evaluation of available answers.

Other Requirements:

• Flexibility to paint in any shifts, such as weekends and prolonged hours all through month-ends, region-ends, and yr-ends.
• Working information on ERP structures (Oracle, SAP, and many others.).

Good to Have Skills:

• Understanding of quality concepts.
• Experience in direct purchaser handling.
• Proficient computer abilties.
• Intermediate to superior MS Office competencies, mainly in MS Excel (v-lookup, pivot tables, and formulation).

Documents to Carry:

• 2 units of updated CV (Hard Copy).
• Face Mask.
• Any 2 picture identity proofs (PAN Card/Driving License/Voter ID card/Passport).
• All original education files for verification.

Interview Information:

• Interview Date: 8th JULY 2024
• Interview Time: 9.30 AM – 12.30 PM

Interview Venue – BANGALORE:

Infosys BPM Limited., #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road, Sarakki, 1st Phase. J P Nagar, Bengaluru, Karnataka 560078 Landmark: Near Sindhoor Convention Centre.

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