Infosys Work From Home Jobs:
Infosys is hiring a Technology Support Executive for a work-from-home position in Bangalore. The role involves providing technical assistance, troubleshooting issues, and ensuring smooth IT operations for clients. Candidates have to have sturdy communique competencies, simple technical know-how, and the ability to deal with consumer inquiries correctly. This role offers flexibility, allowing professionals to work remotely while being part of a dynamic group, contributing to the company’s IT help offerings.
Job Role: Technology Support Executive
Company: Infosys
Location: Bangalore, Karnataka (Work From Home)
Salary: ₹20,000 per month
Employment Type: Full-Time
Experience: 0-1 year
Educational Qualification: Graduate
About Company:
Infosys is a worldwide chief in generation offerings and consulting, mounted in India. Established in 1981, the employer affords IT answers, business consulting, and outsourcing offerings to customers globally. With a focal point on innovation, Infosys drives virtual transformation, leveraging AI, cloud computing, and facts analytics. The employer is understood for its robust willpower to sustainability, variety, and employer governance, serving industries at some point of finance, retail, healthcare, and greater.
Job Description:
As a Technology Support Executive, you could play an essential feature in maintaining consumer pride using providing a super technical guide. This role typically consists of managing inbound consumer calls and emails, with a focal point on First Contact Resolution (FCR). You can be liable for troubleshooting and resolving technical troubles for US-based totally clients, ensuring that they collect timely and effective guides.
Key Responsibilities:
Customer & Technical Support: Provide first-rate assistance to customers through inbound calls and emails. Your number one purpose will be to clear up troubles at the number one touch each time viable.
Voice and Email Support: Handle queries from US customers, making sure that each interaction are expert and consumer-centric.
Strong Customer Service & Handling Skills: You should be adept at handling purchaser expectancies, de-escalating troubles, and providing answers in a properly timed manner.
Communication Skills: Excellent written and verbal verbal exchange abilties are vital. You should have a sturdy command of the English language, in terms of grammar and vocabulary.
Teamwork and Independence: While you will be working independently, collaboration alongside your team is prime to ensuring constant career superb.
Proficiency in Microsoft Office Suite: Familiarity with equipment like Word, Excel, and PowerPoint is required for everyday obligations.
ServiceNow Ticketing Tool: Experience with the ServiceNow ticketing tool is distinctly proper, as it’s far typically used for managing customer support requests.
Technical Troubleshooting: You have to be knowledgeable about common technical troubleshooting gear and techniques. This consists of know-how of primary IT thoughts and being capable of practicing them in actual worldwide conditions.
ITIL Framework Knowledge: Stable information on the ITIL (Information Technology Infrastructure Library) framework is needed. ITIL is a set of practices for IT company control that specializes in aligning IT services with the dreams of the organization.
Eligibility Criteria:
Experience: This role is open to candidates with 0-1 years of enjoy. Fresh graduates are advocated to use.
Educational Qualifications: A graduate degree is wanted, although the precise field of study isn’t always stated, making it an inclusive possibility for candidates from various academic backgrounds.
Benefits at Infosys:
Competitive Compensation: Infosys affords a marketplace-aligned revenue package, general performance-primarily based bonuses, and annual increments, ensuring financial growth.
Career Development: Employees have access to non-prevent mastering opportunities through Infosys’ widespread education applications, certifications, and control development projects.
Health and Wellness: Comprehensive medical health insurance, health applications, and online health centers assist personnel with physical and highbrow well-being.
Work-Life Balance: Infosys promotes existence stability with flexible painting options, collectively with remote work possibilities, paid days off, and worker help packages to aid private and professional needs.
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