- Job Title: International Technical Process Associate
- Company: Teleperformance
- Degree: B. Tech/Any Graduate
- Salary: Rs. 24,000 – 43,000/- Per Month
- Location: Hybrid/Remote
- Experience: 1-3 years of experience
Company Overview:
Teleperformance is a worldwide chief in providing outsourced customer experience manipulation and organization method outsourcing (BPO) offerings. With a presence in over 80 nations and serving customers throughout various industries,
Teleperformance is dedicated to turning in exquisite customer support and technical assistance. We are currently searching for gifted people to sign up for our group as International Technical Process Associates.
Job Overview: International Technical Process Associate
As an International Technical Process Associate, you’ll be responsible for imparting brilliant technical guides to worldwide customers. This function requires robust conversation abilities, technical records, and the potential to troubleshoot and solve issues efficiently.
You will work in a fast-paced environment, interacting with customers through severa channels, alongside smartphone, e-mail, and chat.
Key Responsibilities: International Technical Process Associate
1. Technical Support:
- Provide first-stage technical help to worldwide clients.
- Diagnose and troubleshoot technical issues related to software program programs, hardware, networking, and one-of-a-kind IT-associated services or products.
- Guide customers through step-by-step using-step answers to resolve technical issues.
- Escalate complicated troubles to higher-level technical companies whilst critical.
2. Customer Interaction:
- Communicate efficaciously with international clients in English, making sure of readability and professionalism.
- Listen actively to understand client troubles and provide appropriate answers.
- Maintain a wonderful and empathetic mindset whilst addressing patron inquiries and problems.
- Ensure properly timed and accurate documentation of consumer interactions and technical solutions.
3. Process Adherence:
- Follow set-up protocols and strategies for coping with technical guide requests.
- Adhere to organization hints and hints associated with facts safety, confidentiality, and client privacy.
- Meet or exceed universal performance metrics, encompassing response time, selection time, and customer satisfaction scores.
4. Continuous Learning:
- Stay updated with present-day technical information and industry developments.
- Participate in schooling sessions and workshops to beautify technical capabilities and product expertise.
- Share insights and pleasant practices with organization members to beautify average group performance.
Qualifications: International Technical Process Associate
- Education: Bachelor’s diploma in Information Technology, Computer Science, or a related area. Equivalent painting experience may be taken into consideration.
- Experience: Previous experience in technical guidance, customer service, or a similar function is desired. Experience jogging with worldwide customers is a plus.
- Technical Skills: Strong facts of computer structures, software program applications, networking, and troubleshooting strategies. Familiarity with remote computer gear and ticketing structures is brilliant.
- Language Proficiency: Excellent verbal and written communication abilties in English. Fluency in additional languages is an advantage.
- Customer Service: A customer-centric method with a robust preference to assist and remedy troubles. Ability to stay calm and composed below strain.
Benefits: International Technical Process Associate
- Competitive Salary: A competitive income package with overall performance-primarily based incentives.
- Health Insurance: Comprehensive medical insurance coverage for employees and their dependents.
- Training and Development: Opportunities for professional growth via non-stop education and development packages.
- Work-Life Balance: Flexible work schedules and paid break days to make certain a healthful art work-life balance.
- Global Exposure: Opportunity to artwork with global clients and advantage precious worldwide revel in.
- Employee Assistance Programs: Access to health packages, counseling services, and assistance networks.
Why Join Teleperformance?
Teleperformance is dedicated to growing an inclusive and diverse administrative center wherein employees are valued and empowered to succeed. As an International Technical Process Associate, you may have the possibility to work in dynamic surroundings,
interact with clients from across the arena, and contribute to the achievement of a worldwide chief in patron revel in management. Join us and be a part of a collection that is obsessed with turning in high-quality service and technical guides.
How To Apply for International Technical Process Associate?
Interested applicants are encouraged to use the resource to file their updated resume and a cover letter detailing their applicable experience and technical competencies. Shortlisted candidates may be contacted for an initial cellphone interview, accompanied by the useful resource of technical tests and a very last interview.
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