Tech Mahindra International Customer Service Voice Process
Tech Mahindra, a global leader in IT services and business process management, is hiring enthusiastic and customer-centric professionals for the position of Customer Success Associate – International Voice Process at its Bengaluru (Electronic City Phase 2) location. This opportunity is perfect for candidates who wish to build a rewarding career in the international customer service industry. Whether you are a fresher or an experienced professional, Tech Mahindra offers an enriching work culture, competitive salary, and excellent career growth prospects.
This role is especially suitable for individuals who enjoy interacting with global customers, resolving their concerns, and delivering exceptional service. Since Tech Mahindra serves international clients, this position requires strong English communication skills, patience, and the ability to work with diverse customer needs. The company provides a professional work environment, comprehensive process training, and growth opportunities across multiple verticals.
For immediate joiners, this is one of the best opportunities to begin a stable and high-growth career.
Job Overview
The International Customer Service Voice Process role at Tech Mahindra involves handling inbound calls from global customers, resolving their issues, providing product or service information, and ensuring high levels of customer satisfaction. Candidates will be responsible for delivering a consistent, high-quality customer experience while working in a structured and supportive environment.
This job requires the ability to understand international accents, communicate clearly in English, and manage customer issues efficiently. Employees will go through detailed training to understand tools, scripts, communication etiquette, and process guidelines. The role also involves adhering to performance metrics such as call handling time, accuracy, customer satisfaction scores (CSAT), and compliance.
Tech Mahindra takes pride in offering a workplace that values employee development and workplace satisfaction. From incentives to cab facilities to global standards of training, the company ensures a comfortable and professional journey for every employee.
Highlights (Summary)
- Company: Tech Mahindra
- Role: Customer Success Associate – International Voice Process
- Location: Electronic City Phase 2, Bengaluru
- Notice Period: 0 days / Immediate joiners preferred
- Experience Required: 0–5 years (Freshers can apply)
- Process Type: International Voice – Inbound Calls
- Shifts: Rotational, including night shifts
- Salary: Competitive with incentives
- Transportation: Both-way cab facility
- Employment Type: Full Time, Permanent
- Education: Graduation NOT required
- Key Skills: Excellent English, Customer Handling, International BPO Experience
Eligibility Criteria
The eligibility criteria for this role are simple and inclusive, allowing candidates from different educational and professional backgrounds to apply.
Educational Qualification
- Graduation NOT required
- 12th pass candidates are eligible
- Graduates and postgraduates can also apply
Experience
-
0–5 years of experience in:
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International BPO
-
Voice Process
-
Customer Handling
-
Contact Center Operations
-
Freshers with strong communication skills are highly encouraged to apply.
Communication Skills
This is the most important requirement:
- Excellent English speaking skills
- Strong listening and comprehension abilities
- Ability to understand international accents
Other Requirements
- Immediate joiners only (0-day notice period)
- Flexibility to work in rotational shifts, including night shifts
- Good customer handling abilities
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
Key Responsibilities
Candidates selected for the Customer Success Associate role will handle a variety of responsibilities that contribute to a smooth customer experience.
1. Handling International Customer Calls
- Attend inbound customer calls from international clients
- Understand customer issues, queries, or complaints
- Offer clear, polite, and professional responses
2. Resolving Customer Queries
- Provide fast and accurate solutions
- Guide customers through product or service-related processes
- Explain features, troubleshoot problems, and follow processes
3. Documentation & Reporting
- Record details of customer interactions accurately
- Update logs, tickets, or CRM systems
- Maintain proper call notes and follow documentation guidelines
4. Collaboration With Team Members
- Coordinate with supervisors or team leads when needed
- Share process updates or customer insights
- Contribute to team-level performance and quality goals
5. Meeting Performance Metrics
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Adhere to company KPIs such as:
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Average Handling Time (AHT)
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First Call Resolution (FCR)
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Quality scores
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Customer Satisfaction (CSAT)
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6. Ensuring Customer Satisfaction
- Deliver a positive customer experience
- Maintain empathy, active listening, and professionalism
- Aim to turn customer complaints into positive service moments
Skills Required
To perform well in this role, the following skills and qualities are essential:
Communication Skills
- Excellent English fluency
- Clear voice and pronunciation
- Ability to understand various accents
Customer Service Skills
- Patience and empathy
- Ability to stay calm under pressure
- Problem-solving and decision-making
Technical Skills
- Basic computer literacy
- Familiarity with CRM tools (training provided)
- Ability to multitask during calls
Soft Skills
- Teamwork and collaboration
- Adaptability
- Positive attitude
- Quick learning mindset
Salary & Benefits
Tech Mahindra ensures that employees receive competitive compensation along with multiple benefits.
Salary Structure
- Competitive fixed pay
- Attractive performance-based incentives
Employee Benefits
- Both-way cab facility
- Paid training
- Health and wellness facilities
- Strong growth and promotion opportunities
- Incentives for high performers
- Job security in a globally recognized company
Selection Process
Tech Mahindra follows a structured and transparent hiring process designed to assess communication skills, customer handling ability, and process fit.
1. HR Screening
Introduction and basic eligibility check.
2. Communication Assessment
Tests English speaking, grammar, listening, and accent clarity.
3. Operations Round
Call simulation, problem-solving, scenario-based questions.
4. Final HR Round
Salary discussion, shift confirmation, and joining details.
5. Offer Letter
For candidates with 0-day notice, quick onboarding is provided.
Application Process
Interested candidates can apply through:
WhatsApp / Call
Send your CV to the provided HR contact (you can paste the recruiter details here when posting)
Email Application
Attach resume, mention job title & availability.
Applying Online
Candidates can also apply through job portals or Tech Mahindra’s official careers website.
Why Join Tech Mahindra Jobs?
Working at Tech Mahindra offers numerous advantages that make it one of the most desirable workplaces in India.
1. Global Work Culture
Interact with international customers and learn global communication etiquette.
2. Excellent Career Growth
Employees often get promoted into roles such as:
- Senior Associate
- Quality Analyst
- Trainer
- Team Leader
- MIS Reporting Executive
- Process Expert
3. Skill Development
Tech Mahindra invests heavily in training:
- Voice & accent training
- Customer service etiquette
- Tech tools & CRM
- International process management
4. Supportive Environment
The company is known for its employee-friendly work policies, approachable supervisors, and structured feedback system.
5. Financial Benefits
- Incentives
- Cab facilities
- Night shift allowances (if applicable)
- Job security
6. Work With a Global Brand
Tech Mahindra is a Fortune India 500 company with operations across 90 countries, giving employees a platform for global exposure.
About the Company
Tech Mahindra is a leading Indian multinational IT services and consulting organization, part of the globally renowned Mahindra Group. Headquartered in Pune, the company provides a wide range of services, including IT consulting, networking, digital transformation, cloud solutions, and customer experience management.
With over 158,000 employees across 90 countries, Tech Mahindra serves Fortune 500 clients and major global enterprises. The company is valued at US$6 billion and continues to expand across new technologies like AI, cybersecurity, automation, and digital engineering.
Tech Mahindra is known for its culture of innovation, inclusivity, and continuous learning. It provides a thriving ecosystem for employees to grow through structured learning programs, global assignments, and leadership opportunities. With an employee-first approach and a people-centric vision of “Connected World, Connected Experiences,” Tech Mahindra remains one of the most trusted employers in the IT and BPO industry.
Conclusion
The Customer Success Associate role at Tech Mahindra’s International Voice Process is an excellent opportunity for individuals seeking a stable, well-paying, and growth-oriented career. With immediate joining, two-way cab facilities, incentives, and exposure to international customer service standards, this job offers everything a candidate needs to begin a long and successful career.
Whether you are a fresher looking for your first corporate job or a professional with previous BPO experience, Tech Mahindra provides a safe, supportive, and rewarding environment to excel. Applicants with strong English communication skills, flexibility for rotational shifts, and a passion for customer support should apply immediately.
FAQs – Tech Mahindra International Customer Service Process
Q1. Is previous BPO experience required?
Ans. No. Freshers with good English skills can apply.
Q2. What is the shift timing?
Ans. Rotational shifts, including night shifts.
Q3. Is a cab facility available?
Ans. Yes, a two-way cab service is provided.
Q4. Do I need to be a graduate?
Ans. No, graduation is NOT required.
Q5. What is the job location?
Ans. Electronics City Phase 2, Bengaluru.
Q6. What is the notice period requirement?
Ans. Immediate joiners only (0-day notice).
Q7. Is the process inbound or outbound?
Ans. Inbound international voice process.
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