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Role: International voice process Job In Bangalore

Experience: 0 – 5 years

Salary: 95 Lacs-2.5 Cr P.A.

Location: Hyderabad, Bengaluru, Delhi / NCR

Employment Type: Full Time, Permanent

About Company: OWFIS JOBPE TECHNOLOGIES PRIVATE LIMITED is a 1.4-year-old company, incorporated on 27 Dec 2022. It is assessed as a Private UnListed Indian Non-Government Company. Its legal proportion capital is ₹15,00,000.00 ( ₹15.00 Lakhs ) and its paid-up capital is 1L.

International voice process Job In Bangalore description:

An International Voice Process Associate is responsible for dealing with consumer inquiries, presenting assistance, and resolving problems through voice-based verbal exchange channels which include smartphone calls. They function as the frontline representatives of the organization, addressing queries related to merchandise, offerings, billing, technical aid, or trendy facts, catering to various global shoppers.

International voice process Job In Bangalore roles:

Customer Interaction Specialist: Acting as the primary point of contact, International Voice Process Associates engage with clients from numerous linguistic and cultural backgrounds, offering help and addressing inquiries to ensure a positive consumer revel.

Problem Resolution Facilitator: International Voice Process Associates examine customer troubles, become aware of root reasons, and recommend effective solutions, demonstrating empathy and endurance to remedy troubles directly and effectively.

Brand Ambassador: Serving as emblem ambassadors, International Voice Process Associates embody the employer’s values and dedication to purchaser-centricity, fostering superb relationships and promoting emblem loyalty among international customers.

Language Specialist: In multilingual environments, International Voice Process Associates leverage their language proficiency to communicate successfully with customers of their favored language, making sure clear and concise interactions across language barriers.

Cross-practical Collaboration: International Voice Process Associates collaborate with internal groups which include sales, technical aid, and operations to enhance complex troubles, coordinate solutions, and ensure seamless customer support shipping throughout international markets.

International voice process Job In Bangalore required skills:

Communication Skills: Excellent verbal communication capabilities are vital for efficaciously engaging with clients and conveying information truly and concisely.

Multilingual Proficiency: Proficiency in a couple of languages permits International Voice Process Associates to cater to numerous worldwide customers and communicate fluently with customers of their favored language.

Problem-fixing Abilities: Strong analytical and hassle-solving competencies empower International Voice Process Associates to discover problems, examine solutions, and resolve customer concerns directly and correctly.

Cultural Sensitivity: Cultural sensitivity and consciousness are critical for know-how and respecting numerous cultural norms and preferences, fostering high-quality interactions with clients from unique backgrounds.

Customer Service Expertise: Exceptional customer service skills, which include empathy, patience, and attentiveness, are fundamental for constructing rapport, addressing inquiries, and ensuring basic purchaser delight.

International voice process Job In Bangalore responsibilities:

Customer Interaction: Engage with clients through voice-based verbal exchange channels to address inquiries, offer help, and solve issues in a timely and professional manner.

Problem Resolution: Analyze purchaser problems, pick out root reasons, and advocate powerful solutions to remedy problems and ensure a high-quality customer experience.

Brand Representation: Serve as logo ambassadors, embodying the corporation’s values and dedication to client satisfaction, fostering high-quality relationships, and selling emblem loyalty among global customers.

Language Support: Utilize multilingual skill ability to talk efficaciously with clients of their desired language, making sure clean and concise interactions and fostering information across language boundaries.

Collaboration: Collaborate with inner teams to strengthen complex troubles, coordinate solutions, and ensure seamless customer support shipping across worldwide markets.

International voice process Job In Bangalore conclusion:

In conclusion, the position of an International Voice Process Associate is critical to the achievement of global customer service operations. With a diverse skill set encompassing verbal exchange, multilingual skillability, hassle-solving, cultural sensitivity, and customer service knowledge, International Voice Process Associates play a crucial function in facilitating effective conversation and fostering high-quality relationships with clients throughout worldwide markets.

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