IntouchCX Hiring International Customer Support Executive -Apply Now 2024

Company Overview: IntouchCX is a worldwide leader in purchaser enjoy control, digital engagement, and era solutions. With over a long term of revel in, the corporation employs over 18,000 group individuals and operates campuses round the location. IntouchCX is dedicated to providing superb client stories for a number of the place’s maximum contemporary-day producers.

The company’s energy of thoughts  range and excellence has earned it several accolades, collectively by being recognized with the useful resource of the usage of Forbes and Statista Inc. As one of the Best Employers for Diversity in 2022. Additionally, IntouchCX modified into named one in every of America’s Best Large Employers and a Top Employer for New Grads thru Forbes in 2022. Currently, IntouchCX is hiring for the International Customer Support Executive – Semi Voice function, searching for correct now joiners for this critical patron-coping with feature.

Requirement Details

IntouchCX is seeking out enthusiastic and endorsed human beings to enroll in their International Customer Support Executive – Semi Voice organisation. This function consists of supplying voice useful resource to global customers, coping with their queries and courtroom docket instances professionally, and ensuring brilliant purchaser pride.

Role: Customer Retention – Voice / Blended
Industry Type: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Work Location: Hyderabad (Kokapet or Raheja Mind Space)
Shift: Willing to paintings 24/7 shifts (Night Shifts/Late Night Shifts and rotational shifts)
Transportation: Free transportation furnished inner a 30Kms radius

Key Responsibilities

As an International Customer Support Executive at Intouch, your responsibilities will embody:

Voice Support: Provide useful beneficial resource thru voice for voice-related customer queries.
Customer Complaint Handling: Respond to client court docket docket docket instances in a professional manner and remedy them in accordance with established tips.
Customer Rapport: Build rapport with customers to apprehend their wishes and provide powerful solutions.
Objection Handling: Overcome consumer objections and persuade them efficaciously to make sure employer corporation retention.
Team Collaboration: Work collaboratively with business enterprise human beings to make sure client delight and operational ordinary universal typical overall performance.

Qualifications and Skills of IntouchCX International Customer Support Executive

Eligibility Criteria:

Education:Must be a graduate or undergraduate (no longer currently pursuing similarly training).
Customer Service Understanding: Basic statistics of customer support necessities.
Communication Skills: Excellent verbal and written conversation capabilities are important.
Flexibility: Willingness to art work in each voice and chat guide roles.
Shift Availability: Must be bendy to artwork 24/7 shifts, which incorporates night time time time and rotational shifts.
Immediate Joiners: Candidates available for instant turning into a member of embody favored.

Key Skills:

Effective Communication: Strong written and verbal verbal exchange talents, with the capability to recognize and respond to client queries effectively.
Interpersonal Skills: Excellent interpersonal capabilities to bring collectively relationships with customers and organization human beings.
Problem-Solving: Ability to deal with purchaser court docket instances professionally and treatment issues efficiently.
Team Player: Ability to artwork properly in a tough and fast-oriented surroundings, helping agency goals and desires.
Adaptability: Willingness to conform to changing approach necessities and address numerous customer service responsibilities.

Why IntouchCX?

Leading Global Presence

IntouchCX is a diagnosed chief in the consumer revel in manipulate business enterprise enterprise enterprise, presenting services to some of the maximum contemporary producers globally. With a sturdy international presence and a strong operational framework, Intouch gives employees the possibility to be part of a famend corporation that values excellence and innovation.

Commitment to Diversity and Inclusion

IntouchCX‘s strength of mind to variety and inclusion is obvious from its recognition as one of the Best Employers for Diversity with the aid of the usage of Forbes in 2022. The enterprise fosters an inclusive artwork environment in which all personnel are advocated to deliver their real selves to art work, contributing to a wealthy and severa agency way of lifestyles.

Career Growth and Development

Working at Intouch gives sufficient opportunities for career growth and professional development. The commercial agency commercial enterprise enterprise agency’s massive education programs and supportive art work environment assist employees decorate their talents and beautify their careers inside the corporation.

Employee Benefits and Incentives

IntouchCX gives appealing perks and blessings, which embody loose transportation inner a 30Kms radius, incentives primarily based in reality totally on regular famous overall performance, and a supportive art work surroundings that values paintings-existence stability. These advantages make certain that personnel experience valued and stimulated to carry out their tremendous.

Dynamic and Supportive Work Environment

The artwork surroundings at IntouchCX is dynamic and supportive, encouraging collaboration and teamwork. Employees art work in a placing that promotes creativity, innovation, and excellence, making it an exciting place to accumulate a career.

How to Apply

If you are interested by turning into a member of IntouchCX as an International Customer Support Executive – Semi Voice and meet the eligibility requirements, you are encouraged to percent your resume with B. Sanjana at the provided touch variety. Immediate joiners are favored, and the organization seems beforehand to welcoming enthusiastic and expert people to their enterprise.

Contact:
B. Sanjana
Phone:9059405723

Conclusion

Joining IntouchCX as an International Customer Support Executive – Semi Voice offers a completely particular opportunity to art work with a global leader in consumer enjoy control. With a robust emphasis on range, career increase, and employee pride, Intouch gives a supportive and dynamic artwork environment in which you can thrive. If you non-public excellent verbal exchange competencies, a passion for customer support, and are prepared for an interesting career possibility, IntouchCX may be the first-rate area for you.

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