- Job Title: IT Support Associate
- Company: Viso Trust
- Degree: Any Graduate Can Apply
- Salary: INR 3-7/- LPA
- Location: Remote/Hybrid
- Experience: Freshers/Experienced Both Eligible
Company Overview:
Viso Trust is a primary company of progressive IT answers, devoted to empowering groups with the modern generation. We supply interest in delivering tailor-made IT offerings that electricity performance, protection, and boom for our customers.
At Viso Trust, we take shipping off as real within fostering a manner of existence of collaboration, excellence, and non-forestall studying. Join our corporation and be part of dynamic surroundings wherein your abilities are valued, and your career is nurtured.
Position Overview: IT Support Associate
As an IT Support Associate at Viso Trust, you can play a pivotal function in ensuring the smooth operation of our client’s IT systems.
You might be responsible for presenting technical assistance and helping to prevent customers, troubleshooting hardware and software program software application troubles, and enforcing proactive measures to enhance the device’s regular overall performance and reliability.
The perfect candidate is captivated by technology, possesses strong hassle-solving talents, and thrives in brief-paced surroundings.
Key Responsibilities:
- Technical Support: Provide timely and effective technical assistance to end clients through phone, electronic mail, or in-character. Troubleshoot hardware, software software, and network problems to end up privy to root motives and put in force suitable answers.
- Hardware Maintenance: Perform ordinary upkeep responsibilities on PC structures, printers, servers, and one-of-a-kind IT devices. Install, configure, and upgrade hardware additives as favored.
- Software Installation and Configuration: Install, configure, and replace software applications and strolling structures. Ensure compatibility and compliance with corporation regulations and protection requirements.
- User Training: Conduct training periods and create individual documentation to train employees on IT top-notch practices, protection protocols, and software program software utilization.
- System Monitoring and Maintenance: Monitor IT systems for normal overall performance troubles, safety threats, and abnormalities. Implement patches, updates, and safety capabilities to defend in the direction of cyber threats and ensure device integrity.
- Inventory Management: Maintain correct facts of IT assets, collectively with hardware, software software program licenses, and peripherals. Conduct periodic audits to reconcile inventory discrepancies and optimize resource utilization.
Qualifications and Skills:
- Bachelor’s degree in Computer Science, Information Technology, or associated discipline.
- 1+ years of enjoy in IT help roles, preferably in an employer environment.
- Strong knowledge of Windows and MacOS walking systems, well to common software program program software program applications.
- Familiarity with networking requirements, protocols, and troubleshooting techniques.
- Proficiency in hardware setup, configuration, and troubleshooting.
- Excellent conversation abilities, both verbal and written.
- The customer-focused mindset with an ardor for delivering exceptional company.
- Certifications together with CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.
Benefits:
At Viso Trust, we price our employees and offer competitive advantages to help their well-being and professional boom. Our complete benefits package consists of:
- Competitive earnings
- Health, dental, and vision insurance
- Retirement financial savings plan with agency matching
- Paid break days and holidays
- Professional development opportunities
- Employee reductions on products and services
How To Apply:
If you are a proactive trouble-solver with a passion for the era, we need to pay attention to you! Join our group at Viso Trust and take your career to the following degree in a supportive and collaborative environment.
Apply now and end up a part of our challenge to empower agencies via progressive IT answers.
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