JindalX Hiring Voice Process Executive| ₹20K–₹30K a month

• Job Description: JindalX Hiring Voice Process Executive
• Position: Voice Process Executive
• Company: Jindalx
• Degree: Any Graduate Can Apply
• Salary: ₹20K–₹30K a month
• Location: Hybrid/Remote
• Experience: Freshers/Experienced Both Eligible

Company Overview:

JindalX is a major global agency of outsourcing services, offering an enormous shape of purchaser engagement solutions to assist corporations control their client relationships efficaciously. With a robust awareness of turning in first-rate customer support, JindalX has set up itself as a relied-on associate for agencies trying to beautify their customer experience.

The enterprise business enterprise operates in numerous domains, which include customer service, profits, technical guide, and again-office operations. JindalX is now searching out enthusiastic and dynamic individuals to sign up for its organization as Voice Process Executives.

Job Summary: Voice Process Executive

As a Voice Process Executive at JindalX, you’ll be answerable for coping with inbound and outbound calls, addressing client queries, imparting product/issuer facts, and ensuring consumer delight.

Your number one function will consist of effective conversation with clients, identifying their needs, and resolving their troubles right away. You are probably a vital part of a team devoted to handing over splendid customer support and making sure an effective customer revels in.

Key Responsibilities: Voice Process Executive

1. Customer Interaction:

• Handle inbound and outbound calls from clients professionally and courteously.
• Understand consumer inquiries and offer correct facts regarding products or services.
• Assist clients with resolving problems, troubleshooting issues, and answering questions.
• Maintain an advantageous and empathetic attitude inside the route of customers, ensuring an immoderate degree of patron pleasure.

2. Problem Resolution:

• Identify patron issues and offer effective solutions in the first interaction.
• Escalate complicated issues to the best department or manager at the same time as important.
• Follow up with clients to make sure their troubles have been resolved to their delight.
• Keep particular data on customer interactions, along with inquiries, proceedings, and resolutions.

3. Sales and Upselling:

• Identify possibilities to sell more products or services to clients based on their needs.
• Achieve earnings dreams through effectively circulate-promoting and upselling relevant merchandise.
• Maintain product facts to offer accurate and up-to-date facts to customers.

4. Compliance and Documentation:

• Adhere to agency guidelines, strategies, and compliance guidelines at some point in purchaser interactions.
• Accurately file patron facts, interactions, and results within the company’s CRM tool.
• Ensure all client information is dealt with with the utmost confidentiality and safety.

5. Team Collaboration:

• Work carefully with group members to obtain collective goals and keep an exquisite artwork environment.
• Participate in group conferences, training classes, and preferred performance critiques.
• Provide feedback and pointers to beautify customer support methods and decorate common performance.

Skills and Qualifications: Voice Process Executive

1. Educational Background: An excessive school degree or the same is needed. A bachelor’s degree in any state of affairs is favored.
2. Communication Skills: Excellent verbal conversation talents in [specify language(s)] with a smooth and brilliant tone.
3. Customer Service Orientation: A robust ardor for customer support with the ability to deal with tough situations professionally.
4. Problem-Solving Abilities: Strong analytical and trouble-fixing abilities to address purchaser worries correctly.
5. Sales Acumen: Basic statistics of profits techniques and the capability to find out income opportunities.
6. Technical Skills: Proficiency in the use of computer systems and CRM software program utility. Basic statistics of Microsoft Office Suite (Word, Excel, Outlook) are needed.
7. Experience: Previous enjoyment in a name center or customer service position is an advantage however now not obligatory. Freshers with a keen hobby in customer service are endorsed to apply.

Why Join JindalX Voice Process Executive?

• Career Growth: JindalX offers tremendous possibilities for career development and professional development.
• Training and Development: Comprehensive education applications to equip you with the capabilities needed for fulfillment.
• Work Environment: A supportive and inclusive artwork environment that values variety and teamwork.
• Rewards and Recognition: Performance-based total incentives, bonuses, and popularity programs for pinnacle performers.
• Work-Life Balance: Rotational shifts with ok breaks and time-off policies to make certain a healthful paintings-lifestyles balance.

How To Apply for Voice Process Executive?

Interested applicants can observe via sending their updated resume to [email address] or traveling the business enterprise’s career portal at [website]. Shortlisted applicants might be contacted for an interview.

Click Here To Apply Online

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