Jio Hiring Voice Process Associate Job| Remote Job| Apply

Jio Hiring Voice Process Associate for a faraway process opportunity. Ideal candidates have to have strong verbal exchange skills, a patron-oriented attitude, and the capability to deal with inquiries efficaciously. Responsibilities encompass helping customers, resolving troubles, and imparting product information. If you’re trying to be part of a dynamic crew and make contributions to a leading telecom organization, follow now to join Jio and assist enhance customer experiences!

• Job Role: Voice Process Associate
• Salary: Rs 1.75-2.5 Lacs P.A.
• Location: Anywhere, India
• Company: Jio
• Qualifications: High school degree
• Experience: 2-3 years 

ABOUT JIO

Reliance Jio, launched in 2016 by busingReliance Industries Limited, revolutionized the Indian telecommunications market with its low-priced 4G offerings. The business enterprise quickly won tens of millions of subscribers with the aid of presenting free voice calls, limitless facts, and a variety of price-brought offerings. Jio’s big network infrastructure, which includes a strong fiber-optic spine, permits excessive-pace internet access even in remote regions.

Jio also elevated into digital offerings, launching systems like JioTV, JioSaavn, and JioCinema, which cater to diverse enjoyment wishes. By fostering a digital atmosphere, Jio empowers small agencies and entrepreneurs through initiatives like Jio Platforms, attracting great investments from global tech giants.

Job Description: 

We are searching for a detail-oriented Voice Process Associate to join our far-flung group. In this feature, you will cope with inbound and outbound calls, address patron inquiries, and present remarkable providers Responsibilities consist of managing client money owed, resolving problems, and ensuring effective revel. Strong verbal exchange skills, a pleasant demeanor, and the capacity to multitask are critical. Candidates need to have a background in customer service and be cushty working independently. Familiarity with CRM software is a plus. Join us to decorate consumer satisfaction and make a contribution to our team’s fulfillment!

Qualifications and Skills For Voice Process Associate:

Education:

• A minimum of a high school degree or the same is needed.
• A bachelor’s degree in communications, commercial enterprise, or an associated area is favored.

Experience:

• The previous revel in i customer support role, preferably in a voice method environment, is surprisingly right.
• Familiarity with call center operations and strategies is a bonus.
• Experience with CRM software programs and one-of-a-kind patron management gadgets useful.

Communication Skills:

• Excellent verbal verbal exchange skills are vital, with a clear and quality voice.
• Ability to bring statistics definitely and concisely at the same time as keeping a nice and expert tone.
• Strong listening skills to understand patron desires and reply as it should be.
• Proficiency in written communique for follow-united States aAmericadocumentation.

Technical Skills:

• Proficiency in the use of pc structures and numerous software program packages, consisting of MS Office and CRM structures.
• Ability to navigate a couple of structures and systems concurrently whilst enticing customers.
• Familiarity with telecommunication equipment and technology.

Problem-Solving Skills:

• Strong analytical abilties to become aware of issues fast and offer effective solutions.
• Ability to stay calm and composed below strain, in particular,  whilst coping with difficult customers.
• Proactive in identifying ability troubles in advance than they make bigger.

Interpersonal Skills:

• Strong empathy and staying power to deal with diverse patron interactions.
• Ability to build rapport with clients and foster brilliant relationships.
• Team-orientated thoughts-set while additionally being self-caused and capable of operating independently.

Time Management:

• Excellent organizational capabilities with the capability to manipulate time correctly.
• Ability to address multiple responsibilities and prioritize efficiently in short-paced surroundings
• Strong interest element to ensure the accuracy of all patron interactions.

Adaptability:

• Flexibility to conform to changing schedules, procedures, and consumer needs.
• Willingness to observe and embrace new gadgets generations and practices to enhance carrier shipping.

Customer-Centric Approach:

• AAnardour for supplying extremely good customer support and exceeding expectations.
• Commitment to non-stop improvement and contributing to a powerful team lifestyle.

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