Job Description: Applications Support Analyst at Citi

About Citi:

Citi is a high-quality international economic organization with a presence in over 100 countries. With the willpower to serve clients and clients through modern economic answers and super issuer, Citi is dedicated to preserving its feature as a trusted leader inside the economic commercial corporation employer. We satisfy ourselves by fostering a way of life of excellence and collaboration, in which proficient humans can thrive and contribute to our fulfillment.

Job Overview:

Citi is looking for an Applications Support Analyst to join our agency. In this feature, you may be responsible for providing technical assistance and safety for our applications, making sure their clean operation and most regular overall performance. You will collaborate with numerous stakeholders, collectively with developers, and IT groups, and give up customers, to remedy software problems and decorate normal gadget functionality.

Key Responsibilities:

1. Application Support:
   • Provide technical assistance for software software software issues, collectively with troubleshooting, diagnosing, and resolving troubles.
   • Monitor software program popular general performance and ensure it meets established everyday performance standards and company degree agreements (SLAs).
2. Incident Management:
   • Manage and prioritize incident tickets, making sure nicely timed choices and minimal disruption to business business enterprise operations.
   • Work intently with development companies to find out and cope with the root reasons for habitual problems.
3. System Maintenance:
   • Perform everyday system protection obligations, together with updates, patches, and configuration adjustments, to ensure utility stability and safety.
   • Conduct system health checks and well-known standard overall performance tuning to optimize utility commonplace universal performance.
4. User Support and Training:
   • Assist surrender customers with application-related queries and offer guidance on the use of application competencies successfully.
   • Develop and supply schooling materials to assist clients in understanding software program software functionalities and superb practices.
5. Documentation:
   • Maintain correct and up-to-date documentation of software configurations, strategies, and troubleshooting techniques.
   • Create and update knowledge base articles to manual internal and outside clients.
6. Collaboration:
   • Collaborate with skip-useful agencies, together with builders, QA engineers, and mission managers, to guide software program deployment and upgrades.
   • Participate in project meetings and offer input on software software application-related subjects.

Qualifications:

• Education: Bachelor’s diploma in Computer Science, Information Technology, or a related situation.
• Experience: Proven revel in software software software manual, with a strong record of software program lifecycle control and useful resource strategies.
• Skills:
  • Technical Proficiency: Familiarity with software beneficial resource gear, monitoring systems, and ticketing structures.
  • Problem-Solving: Strong analytical and problem-solving abilities for diagnosing and resolving software program troubles.
  • Communication: Excellent verbal and written communique abilities for interacting with stakeholders and documenting strategies.
• Additional Skills:
  • Attention to Detail: Ability to manipulate more than one responsibility concurrently at the same time as maintaining an immoderate degree of accuracy and interest in detail.
  • Customer Focus: Strong customer support talents with a focus on handing over wonderful guides and solutions.
  • Teamwork: Ability to paint efficaciously in a crew environment and collaborate with several groups of stakeholders.

Why Join Citi?

At Citi, you can have the possibility to paint in dynamic and inclusive surroundings, contributing to fashionable economic solutions and assisting an international network of customers and customers. As an Applications Support Analyst, you can play a key role in ensuring the clean operation of critical programs, taking factor with gifted specialists, and advancing your profession in a prime monetary organization. We provide competitive repayment, whole benefits, and possibilities for expert growth and improvement.

Benefits:

• Competitive income and typical overall performance-based total incentives.
• Comprehensive fitness and nicely-being blessings.
• Retirement and financial financial financial financial savings plans.
• Opportunities for professional improvement and expert development.

How to Apply:

Interested candidates are encouraged to put up their resume and cover letter detailing their qualifications and hobbies in the Applications Support Analyst feature. Join Citi and emerge as part of a global crew committed to excellence and innovation in financial offerings.

Citi is an equal-opportunity organization. We have an amusing range and are devoted to developing inclusive surroundings for all personnel.