Citi is looking for an Applications Support Analyst to join our agency. In this feature, you may be responsible for providing technical assistance and safety for our applications, making sure their clean operation and most regular overall performance. You will collaborate with numerous stakeholders, collectively with developers, and IT groups, and give up customers, to remedy software problems and decorate normal gadget functionality.

Key Responsibilities:

1. Application Support:
   • Provide technical assistance for software software software issues, collectively with troubleshooting, diagnosing, and resolving troubles.
   • Monitor software program popular general performance and ensure it meets established everyday performance standards and company degree agreements (SLAs).
2. Incident Management:
   • Applications Support Analyst Manage and prioritize incident tickets, making sure nicely timed choices and minimal disruption to business business enterprise operations.
   • Work intently with development companies to find out and cope with the root reasons for habitual problems.
3. System Maintenance:
   • Applications Support Analyst Perform everyday system protection obligations, together with updates, patches, and configuration adjustments, to ensure utility stability and safety.
   • Conduct system health checks and well-known standard overall performance tuning to optimize utility commonplace universal performance.
4. User Support and Training:
   • Assist surrender customers with application-related queries and offer guidance on the use of application competencies successfully.
   • Applications Support Analyst Develop and supply schooling materials to assist clients in understanding software program software functionalities and superb practices

Qualifications:

• Education: Bachelor’s diploma in Computer Science, Information Technology, or a related situation.
• Experience: Proven revel in software software software manual, with a strong record of software program lifecycle control and useful resource strategies.
• Skills:
  • Technical Proficiency: Familiarity with software beneficial resource gear, monitoring systems, and ticketing structures.
  • Problem-Solving: Strong analytical and problem-solving abilities for diagnosing and resolving software program troubles.
  • Communication: Excellent verbal and written communique abilities for interacting with stakeholders and documenting strategies.
• Additional Skills:
  • Attention to Detail: Ability to manipulate more than one responsibility concurrently at the same time as maintaining an immoderate degree of accuracy and interest in detail.
  • Customer Focus: Strong customer support talents with a focus on handing over wonderful guides and solutions.
  • Teamwork: Ability to paint efficaciously in a crew environment and collaborate with several groups of stakeholders.