Job Description: Associate Account Manager at Swiggy

About Swiggy:

Swiggy is a top food shipping and logistics corporation in India, cited for its modern-day approach to connecting customers with their favored consuming places and meal providers. Since its inception, Swiggy has revolutionized the Meals Transport commercial enterprise agency with its purchaser-remarkable app, green delivery community, and wonderful customer support. Our challenge is to make each meal pleasant and on hand, presenting a continuing enjoyment for each of our customers and restaurant partners.

Job Overview:

Swiggy is looking for a distinctly recommended and consequences-driven Associate Account Manager to sign up for our group. In this feature, you will be responsible for handling and nurturing relationships with our restaurant partners. The Associate Account Manager will play a key characteristic in making sure partners delight, using boom, and optimizing standard overall performance inner their assigned portfolio of money owed.

Key Responsibilities:

1. Partner Relationship Management:
   • Develop and hold strong relationships with eating place companions to ensure immoderate degrees of delight and engagement.
   • Serve as the number one detail of contact for assigned debts, addressing their needs, resolving problems, and offering ongoing guidance.
2. Account Optimization:
   • Analyze account everyday overall performance records to recognize inclinations, possibilities for boom, and regions for improvement.
   • Collaborate with companions to location into effect techniques that force stepped forward income, order quantity, and customer delight.
3. Issue Resolution:
   • Address and clear up any troubles or issues raised via companions in a nicely timed and powerful manner.
   • Work carefully with inner groups, together with operations and assistance, to make sure that partner troubles are addressed and resolved quickly.
4. Performance Tracking and Reporting:
   • Monitor and sing key common ordinary performance signs and signs and symptoms (KPIs) for assigned bills, on the side of earnings, order volume, and customer feedback.
   • Prepare and present ordinary opinions on account performance, highlighting achievements, disturbing situations, and possibilities for growth.
5. Collaboration and Coordination:
   • Collaborate with skip-realistic agencies, which consist of advertising, operations, and product, to ensure alignment and guide for companion tasks.
   • Coordinate with internal groups to execute promotions, campaigns, and super sports activities that stress accomplice engagement and fulfillment.
6. Market and Industry Insights:
   • Stay informed about corporation corporation dispositions, marketplace situations, and aggressive landscape to offer valuable insights and suggestions to companions.
   • Share information and amazing practices with partners to assist them in staying competitive and successful in the market.

Qualifications:

• Education: Bachelor’s diploma in enterprise corporation, advertising and marketing and marketing and advertising, hospitality, or a related area.
• Experience: Previous experience in account manipulation, consumer services, or a related difficulty is desired.
• Skills:
  • Relationship Building: Strong capacity to accumulate and maintain excessive exquisite relationships with companions and stakeholders.
  • Analytical Skills: Ability to research unusual regular average performance facts, apprehend trends, and make fact-driven options.
  • Communication: Excellent verbal and written communique abilities for interacting with partners and offering critiques.
  • Problem-Solving: Effective problem-solving abilities to address and treat partner troubles and worrying situations.
• Additional Skills:
  • Customer Focus: Commitment to turning in an outstanding company and making sure companion pride.
  • Adaptability: Ability to thrive in a short-paced and dynamic surrounding, handling multiple priorities and changing needs.
  • Technical Proficiency: Familiarity with CRM software program software program software, statistics assessment systems, and widespread performance monitoring systems.

Why Join Swiggy?

As an Associate Account Manager at Swiggy, you can have the possibility to work with a first-rate meals shipping business enterprise and make a full-size impact on our partner relationships and enterprise organization increase. We offer dynamic painting surroundings, competitive earnings, and opportunities for expert development and career development. Join Swiggy and be a part of a group that is passionate about handing over tremendous reviews and using fulfillment for our eating place partners.

Benefits:

• Competitive profits and general performance-primarily based incentives.
• Health and well-being benefits.
• Employee discounts and perks.
• Opportunities for expert increase and professional improvement.

How to Apply:

Interested applicants are encouraged to place their resume and a cowl letter detailing their qualifications and hobbies within the Associate Account Manager feature. Join Swiggy and contribute to our mission of creating every meal wonderful and to be had for our customers.

Swiggy is an identical possibility employer. We have a fun variety and are committed to developing inclusive surroundings for all employees.