Qatar Airways is excited to announce an opening for the position of Customer Services Officer within our Customer Contact Centre located in Ahmedabad, India. This role is pivotal in ensuring the highest standards of service delivery within our contact center operations. As a Customer Services Officer, you will manage service quality, service levels, and revenue generation through your team, all while adhering to defined targets and compliance standards.

Key Responsibilities

Your unique duties will consist of:

• Service Level Management: You might be chargeable for coping with the provider degrees of all customer service factors within the Contact Centre, ensuring that we meet and exceed client expectations.
• KPI Achievement: Achieving all KPIs as outlined in the Contact Centre KPI Scorecard may be a critical part of your function, the use of performance, and responsibility inside your group.
• Operational Excellence: Implementing new skills and techniques geared in the direction of improving operational and provider excellence can be essential to your achievement.
• Quality Assurance: Ensuring an immoderate level of customer support and supporting the schooling agency in developing recurrent training modules may be part of your day-to-day responsibilities.
• Training Coordination: You will coordinate device tests and refresher schooling classes with the Quality and Training crew to ensure that all personnel are organized with the vital competencies and information.
• Communication Liaison: Acting due to the truth the single factor of contact for the Customer Services Team with the HQ Operations company concerning all operational topics may be a key obligation.
• Policy Communication: You will communicate modern-day and new tips in your team, making sure sincerely each person is knowledgeable and compliant.
• First Call Resolution: Striving for first call decision, 0 mistakes, and operational excellence may be a topic of your function.

Be Part of an Extraordinary Story

At Qatar Airways, we accept this as true with the power of your competencies, imagination, and ambition. Here, there aren’t any limits on your potential or the impact you could make. You will discover countless possibilities to increase and address some of the most profitable challenges inside the agency. Join us and be a part of our future, wherein you may construct the lifestyles you need even as part of an international network.

Our determination to excellence way that we view each task as an opportunity. Together, we are capable of acquiring what has in no manner been completed before. With us, the whole thing is viable.

About You

To acquire fulfillment on this feature, the nice candidate will very own the subsequent qualifications:

• An applicable Bachelor’s diploma or equivalent.
• A minimum of three years of exertions revel in a Contact Centre environment, with a minimum of 3 hundred and sixty 5 days in a supervisory function or higher.
• Experience dealing with a hard and fast of over 50 human beings, demonstrating strong manipulation and operational abilities.
• Robust information on Contact Centre operations and provider delivery elements.
• Previous revel in in handling groups within a Contact Centre surroundings is important.
• Familiarity with Amadeus and fantastic information on airline techniques and strategies might be a specific benefit.
• Excellent written and verbal communique skills are important for powerful interaction with group members and stakeholders.