Key Responsibilities

As a Fault Management Specialist at Nokia, you will be responsible for a range of activities that drive our pricing strategy and support our growth objectives. Your primary responsibilities will include:

• Problem Resolution: You will take the lead in planning and executing complicated hassle resolutions, configuration adjustments, and one-of-a-kind requests. This consists of developing Methods of Procedure (MoPs) for medium- to excessive-hazard operational sports activities, making sure that all strategies are observed meticulously.
• Collaboration and Coordination: Liaise with several organizations indoors at Nokia, which includes Field Force and Care, in addition to 1/3-birthday party agencies and consumer representatives. Your capability to coordinate sports activities and speak successfully can be essential in dealing with excessive incidents and risks.
• Client Engagement: Establish and keep strong relationships with key humans in consumer control teams. You will act as a factor of touch for customers, ensuring their needs are met and they get hold of extremely good providers.
• Standardization and Compliance: Translate international standardized approaches and checklists into particular movements tailored for person Managed Services customers. You will ensure compliance with all applicable internal and outside policies, along with Anti-Money Laundering (AML) and Customer Due Diligence.
• Leadership and Mentorship: In this function, you could act as a set chief or undertaking leader, coordinating and allocating work among institution contributors. You may also offer coaching and on-the-pastime schooling to less experienced colleagues, fostering collaborative and supportive organizational surroundings.
• Monitoring and Reporting: Monitor the set of tickets and work orders acquired with the useful resource of your functional institution, taking corrective motions if there is a danger of breaching agreed service stages. You are probably liable for re-prioritizing artwork and appealing greater property as needed.

Impact and Scope

As a Fault Management Specialist, your impact may be vast within the department and undertaking scope. You can be chargeable for the super, accuracy, and performance of your work, with the information that your movements should have beneficial vicinity implications. This function requires quite a few complex duties inner your location of obligation, demonstrating initiative and contributing to trouble-solving efforts.

Innovation and Adaptability

You will perform routine sports to fulfill departmental targets at the same time as moreover being endorsed to elevate progressive thoughts and adapt to changing company environments. Your willingness to tackle new roles and duties can be valued as we strive for non-forestall improvement.