Job Description:
The Online Customer Service Assistant’s activity encompasses quite a number obligations aimed toward enhancing customer enjoy and resolving any issues or inquiries they may have. Here’s a consolidated review based totally on unique resources:
Responsibilities:
- Assist with Inquiries: Address customer queries thru various channels inclusive of phone, e-mail, and on line structures, ensuring activate and accurate responses.
- Resolve Complaints: Handle consumer complaints in a professional manner, offering solutions that meet their desires at the same time as adhering to corporation policies.
- Product and Account Support: Offer help associated with product records, account control, processing orders, returns, and exchanges.
- Interdepartmental Collaboration: Work closely with other departments to ensure purchaser pleasure is carried out and maintained.
- Maintain Customer Records: Keep accurate information of purchaser interactions, documenting inquiries, complaints, and remarks for destiny reference.
- Build Customer Relationships: Foster sustainable relationships and agree with with clients via open and interactive communique, aiming for excessive purchaser pleasure.
The role demands a high stage of verbal exchange and interpersonal abilties, as you may be interacting with customers daily, making it ideal for individuals who revel in supporting others and might correctly control multiple duties in a quick-paced environment (Job Description and Resume Examples) (HRBlade).
Given those obligations, the function is pivotal in shaping the purchaser’s perception of the enterprise, requiring a mix of empathy, hassle-fixing abilties, and the capacity to offer correct statistics and aid.
Requirements:
1. Motivated and passionate individual with a strong desire to help customers.
2. Excellent communication skills, both written and verbal.
3. Strong strategic planning and time management skills.
4. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
5. Proficient in using computers and online platforms.
Benefits:
1. Relocation allowance for eligible candidates.
2. Paid overtime opportunities.
3. Company equipment provided for work.
Working Environment:
At Infosys, we promote equality and fairness for all employees. We strive to create a diverse and inclusive work environment where everyone is valued and respected.
Equal Opportunity Statement:
Infosys is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workforce where all employees are treated with respect and dignity.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Original job Online Customer Service Assistant posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs
