Barclays, a famend British normal bank, is in search of a Specialist Customer Care Support expert to sign up for their group in Noida, India. This role is pivotal in delivering awesome customer support via addressing complicated customer needs and inquiries.
Key Responsibilities:
Customer Service Delivery: Provide awesome provider via diverse conversation channels, consisting of chat, email, and phone, ensuring spark off and powerful choice of complicated purchaser troubles.
Process Execution: Implement customer support tactics to deal with complicated customer necessities, handing over customized solutions for every case.
Cross-functional collaboration: Work carefully with unique businesses for the duration of the bank to harmonize and enhance client care strategies.
Continuous Improvement: Identify regions for method enhancement and suggest modifications to enhance client care performance and effectiveness.
Risk Mitigation: Develop and positioned into effect consumer care techniques and controls to lessen risks and preserve clean operations.
Issue Resolution: Address purchaser inquiries related to the monetary institution’s products and services, together with account balances, transactions, and bills.
Performance Reporting: Prepare and gift reports on consumer care overall performance to internal senior
Industry Awareness: Stay informed about enterprise tendencies and traits to put into effect first-class practices in customer care.
Qualifications:
Education: Graduate or Post-Graduate in any vicinity; clean graduates are recommended to apply.
Experience: 0-24 months of relevant enjoy, ideally in a BPO/KPO environment.
Communication Skills: Effective verbal and written conversation talents, which include sturdy questioning capabilities.
Teamwork: Ability to artwork independently or collaboratively interior a group.
Attention to Detail: Commitment to carrying out excessive requirements with accuracy and interest to element.
Technical Proficiency: Familiarity with MS Office programs, especially Excel, Word, and PowerPoint.
Risk Awareness: Understanding of threat control ideas.
Typing Skills: Minimum typing velocity of 20-25 phrases in step with minute with eighty% accuracy.
Analytical Abilities: Strong analytical abilties with the functionality to clear up problems efficiently.
Additional Information:
Barclays gives a established hybrid operating model, combining the advantages of participating with colleagues onsite and working remotely. Employees are expected to artwork onsite on specific, steady “anchor” days of the week, totaling now not less than days in keeping with week or extra, as decided with the aid of manner of the commercial enterprise area. Working preparations can be problem to affordable changes to make sure alignment with commercial enterprise dreams
