Key Responsibilities:

As an International Voice Process Executive, you will be critical in delivering first-rate customer service to our clients. Your number one responsibilities will include:

• Customer Interaction: Engage with clients through voice calls, addressing their inquiries, resolving troubles, and imparting records about our products and services. Your functionality to speak correctly will be key to ensuring customer pleasure.
• Problem-Solving: Voice Process Executive Utilize your sturdy hassle-solving capabilities to perceive customer needs and provide suitable solutions. You are probably anticipated to address numerous consumer conditions with professionalism and empathy.
• Documentation: Maintain accurate facts of patron interactions, comments, and resolutions in our structures. This documentation is critical for monitoring overall performance and enhancing provider transport.
• Collaboration: Work cautiously with institution contributors and departments to ensure a continuing customer experience. Your role will involve taking part with colleagues to share insights and beautifying techniques.
• Performance Metrics: Voice Process Executive Meet and exceed performance dreams, which include call managing time, client pleasure scores, and backbone charges. Your dedication to excellence will contribute to the general fulfillment of the team.

Qualifications:

To be taken into consideration for the International Voice Process Executive function, candidates must meet the following qualifications:

• Education: Graduates or undergraduates in any situation are endorsed to use. Statistics in customer support or associated fields are a plus.
• Experience: Freshers are welcome to use; applicants with zero years of experience in a voice approach might be given preference.
• Skills:
  • Excellent verbal and written conversation abilities in English.
  • Strong interpersonal abilities to interact effectively with a numerous purchaser base.
  • Basic computer capabilities and familiarity with MS Office programs.
  • Ability to thrive in a brief-paced environment and control a couple of duties efficiently.

Desired Attributes:

We are searching out applicants who personally have the following attributes:

• Positive Attitude: A willingness to take a look at and adapt to new challenges is crucial. Your enthusiasm will contribute to nice work surroundings.
• Team Player: Collaboration is essential at Tech Mahindra. You need to be able to paint properly interior a group and assist your colleagues.
• Flexibility: Willingness to paint in shifts, which includes night shifts, is needed. Our operations run throughout the clock to serve our international customers.

Benefits:

Joining Tech Mahindra comes with a variety of advantages, collectively with:

• Provident Fund: Secure your future with our provident fund contributions.
• Performance Bonus: We recognize and praise your tough artwork and backbone through common performance-based completely bonuses.

Schedule:

Night shifts and rotational shifts are a part of the approach requirements, bearing in mind flexibility for your painting timetable.