Cognizant Technology Solutions is currently conducting an active recruitment drive for the position of Voice & Non-Voice Process Associate at their major NCR delivery facility. This opening is tailored for ambitious freshers and early-career candidates looking to build a long-term corporate trajectory in international client engagement and digital operations.
Manage incoming international voice calls, emails, and live chat inquiries with extreme professionalism and prompt first-contact resolution.
Document customer complaints, case notes, and technical troubleshooting steps diligently within internal enterprise CRM tools.
Collaborate actively with tier-2 escalation teams to resolve complex customer issues within contractual SLA response times.
Maintain superior customer satisfaction (CSAT) ratings and quality assurance scores across daily customer touchpoints.
Candidate Eligibility & Required Skills
Recognized bachelor’s degree in any discipline with minimum 50% aggregate and no active backlogs.
Strong verbal and written English communication skills paired with active listening capabilities.
Willingness to operate in 24/7 rotational shifts with corporate cab pick-and-drop facilities provided.
Basic computer literacy, familiarity with web tools, and minimum 25 WPM typing speed.
Selection Timeline & How to Apply
The recruitment process consists of three structured stages: HR Screening & Versant Voice Test → Operations Manager Technical Interview → Final HR Verification. Candidates must bring their updated resume, government ID, and provisional degree certificates.
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You will be redirected to the genuine career portal. AlexaHire does NOT charge any recruitment fee. Genuine private companies never request payment for job offers or interviews.
Frequently Asked Questions (FAQs)
Candidates should possess relevant educational qualifications (BE/B.Tech, BCA, MCA, B.Sc, or Any Graduate) with the skills mentioned in the job description. Both freshers and experienced candidates meeting the role requirements can apply.
The hiring process typically involves: 1) Online Application Screening, 2) Technical Assessment / Coding Round, 3) Technical Interview, and 4) HR Discussion followed by Offer Rollout.
No. AlexaHire only connects job seekers with legitimate private sector corporate opportunities. Genuine companies and official recruitment drives never charge any application, interview, or document processing fees.
Click on the "Apply Online" button on this page. You will be redirected directly to the official corporate careers portal or verified application form where you can submit your updated resume.
You should keep your updated Resume / CV, government-issued photo ID (Aadhaar / PAN / Passport), academic mark sheets & provisional degree certificates, and previous employment letters (for experienced candidates).
Please check the Work Mode and Location specified in the job overview above. If listed as Remote or Hybrid, candidates from any location across India may be eligible to apply.
Kunal Singh is a career and recruitment content writer at AlexaHire, dedicated to helping students, freshers, and job seekers discover career opportunities. He covers the latest job openings, internships, apprenticeships, government job updates, recruitment notifications, exam information, and career guidance.
