- Justdial hiring inbound voice processing jobs
- Post Name: Inbound Voice Process Executive
- Company: Justdial
- Degree: 12th Pass/Any Graduate
- Salary: 1.8 Lakh – 3.5 Lakh/- per annum
- Location: Mumbai/Hyderabad/Bengaluru/Pan India
- Experience: Fresher / 0 – 3 Years
Company Overview
Justdial is one of India’s leading local search engines, connecting users to businesses, services, and products across a variety of categories. Established in 1996, Justdial has built a strong digital presence through its website, mobile app, and call-based services. This platform helps millions of customers to get reliable information about restaurants, hospitals, educational institutions, home services, and much more.
Justdial is known for its customer-centric approach and innovative digital solutions. The company provides employees with structured training programs, career development opportunities, and a supportive work environment. With operations across multiple cities in India, Justdial provides stable employment and growth opportunities in the customer support and operations sector.
Working at Justdial provides exposure to real-time customer interaction, communication skills development, and professional development in the service industry.
Job Description: Justdial Hiring Inbound Voice Processing
Justdial is hiring Inbound Voice Process Executives to handle customer calls and provide accurate business information. This role involves answering incoming customer queries, understanding their needs, and providing appropriate listings or service details available on the Justdial platform.
As an Inbound Voice Process Executive, you will be the first point of contact for customers seeking information. You will be responsible for maintaining high service standards, resolving queries efficiently, and ensuring customer satisfaction. The role requires good communication skills, patience, and the ability to handle multiple calls professionally.
This position is ideal for newcomers and candidates starting their careers in BPO, customer service, or call center operations.
Key Responsibilities
- Handle incoming customer calls
- Provide accurate business listings and information
- Understand customer requirements clearly
- Maintain high call quality standards
- Update customer information in the system
- Resolve customer queries effectively
- Escalate complex issues as necessary
- Follow company communication guidelines
- achieve daily performance goals
- Ensure customer satisfaction at all times
Eligibility / Criteria
| Requirement | Details |
|---|---|
| Education | 12th Pass / Any Graduate |
| Experience | Fresher to 3 years |
| Communication Skills | Good Hindi and basic English |
| Computer Skills | Basic typing and system knowledge |
| Shift Flexibility | Willing to work rotational shifts |
| Customer Handling | Calm and polite communication |
| Typing Speed | Basic typing speed preferred |
| Teamwork | Ability to work in a team environment |
| Adaptability | Willingness to learn new processes |
salary and benefits
- Competitive entry-level salary
- performance-based incentives
- attendance bonus
- Paid holidays and vacations
- Health Benefits (as per company policy)
- Training and Skill Development Program
- career development opportunities
- employee engagement activities
- stable work environment
- on-the-job learning experience
interview process
- Walk-in or Online Application
- HR Telephonic Screening
- communication round
- operational interview
- HR discussion and proposal letter
Required Documents
- Updated Resume or CV
- Government-issued photo identity card
- educational certificate
- passport-sized photographs
- proof of address
How to apply
Interested candidates can apply through the official Justdial Career Portal or attend a walk-in interview to be announced in the respective cities. Applicants can also apply through job portals and recruitment partners.
Candidates are advised to prepare for the communication round by practicing clear speaking skills and basic customer management techniques. Displaying confidence and polite behavior during the interview will improve your chances of selection.
FAQ
1. Is this job suitable for newcomers?
Yes, this role is open to fresh and entry-level candidates.
2. Is night shift mandatory?
Shift times depend on business requirements.
3. Is English compulsory?
Basic English is preferred; Strong Hindi communication is important.
4. Does Justdial provide training?
Yes, selected candidates receive structured training.
5. What is the career development path?
Employees can grow into senior executive, team leader, or operational roles.
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