Job Overview: Justdial is hiring an inbound voice process
A leading customer support company is hiring Inbound Voice Process Executives for a part-time, remote role. This opportunity is ideal for candidates who are looking to build a career in customer service while enjoying the flexibility of working from home. The role focuses on handling inbound customer calls, understanding customer concerns, and providing accurate and timely solutions while maintaining service quality.
As an Inbound Voice Process Executive, you will act as the first point of contact for customers, playing a key role in maintaining customer satisfaction and brand reputation. You will be expected to listen actively, communicate clearly, and manage multiple calls efficiently in a fast-paced environment. Patience, professionalism, and empathy are essential traits for success in this role.
The position is open to graduates from any discipline, with no gender restrictions and a minimum age requirement of 18 years. The job offers a fixed salary ranging from ₹2 LPA to ₹2.5 LPA, along with benefits such as PF, ESIC, travel allowance, and health insurance. If you are customer-focused, communication-driven, and seeking a stable remote job, this role is a great opportunity.
Highlights (Summary)
- Job Role: Inbound Voice Process Executive
- Job Type: Part-time
- Work Mode: Remote (Work from Home)
- Industry Category: Other / Customer Support
- Salary: ₹2 LPA – ₹2.5 LPA
- Education: Bachelor’s Degree
- Age Requirement: 18 years and above
- Gender: Open to all
- Payment Type: Fixed Salary
- Joining Fees: Not Applicable
Eligibility Criteria
To apply for this role, candidates must meet the following eligibility requirements:
Educational Qualification
-
Bachelor’s Degree in any discipline
Age Criteria
-
Minimum age: 18 years
Experience
- Freshers and experienced candidates are welcome.
- Prior experience in inbound voice or customer service is an added advantage.
Other Requirements
- Ability to work remotely with a stable internet connection
- Comfortable handling inbound calls and customer queries
- Willingness to work in a dynamic and performance-driven environment
Key Responsibilities
Customer Call Handling
- Attend incoming customer calls professionally and courteously.
- Respond to customer inquiries clearly, accurately, and politely
Customer Support & Resolution
- Understand customer issues, concerns, or complaints through active listening.
- Provide effective solutions while ensuring customer satisfaction.
- Handle difficult conversations with patience and empathy
Documentation & Reporting
- Accurately record customer interactions, feedback, and resolutions in CRM systems.
- Maintain proper documentation for future reference and follow-ups
Escalation Management
- Identify complex or unresolved issues.
- Escalate cases to the appropriate team or supervisor for timely resolution
Service Quality
- Maintain high standards of service quality and compliance.
- Ensure a positive customer experience in every interaction.
Skills Required
To perform well in this role, candidates should possess the following skills:
Technical Skills
- Basic knowledge of CRM tools
- Call handling techniques
- Documentation and data entry skills
Communication Skills
- Clear and confident verbal communication
- Active listening ability
- Professional phone etiquette
Soft Skills
- Patience and empathy
- Problem-solving mindset
- Ability to manage multiple calls efficiently
- Time management and adaptability
Salary & Benefits
Salary Package
-
₹2 LPA – ₹2.5 LPA (Fixed Pay)
Additional Benefits
- Provident Fund (PF)
- Employees’ State Insurance (ESIC)
- Health Insurance Coverage
- Travel Allowance
- Work-from-home flexibility
Selection Process
The selection process is simple and transparent:
- Online Application Submission
- Resume Shortlisting
- Telephonic or Virtual Interview
- Communication Skills Assessment
- HR Discussion & Offer Letter
Application Process
Applying Online:
- Visit the official job portal or trusted recruitment platforms.
- Search for Inbound Voice Process Executive – Remote
- Upload your updated Resume/CV.
- Ensure correct contact details for further communication
Shortlisted candidates will be contacted by the recruitment team.
Why Join Justdial Jobs?
Working with a leading customer support company offers stability, flexibility, and professional growth, especially for candidates who prefer remote work. The organization focuses on delivering exceptional customer experiences while creating a supportive and inclusive work environment for employees.
This role provides an excellent opportunity to build strong communication and customer-handling skills, which are valuable across industries. The company emphasizes training, quality standards, and continuous improvement, ensuring employees are well-equipped to succeed in their roles.
With fixed salary, statutory benefits like PF and ESIC, and health insurance coverage, the company ensures both financial security and employee well-being. The part-time and remote nature of the role makes it ideal for students, homemakers, or professionals seeking work-life balance.
If you are looking for a customer-centric role that values professionalism, empathy, and growth, joining this organization can be a rewarding step in your career.
About the Company
The hiring organization is a leading customer support and service solutions provider, known for delivering high-quality inbound voice support across various industries. The company specializes in handling customer interactions with professionalism, efficiency, and empathy, helping businesses build strong relationships with their customers.
With a focus on people-first values, the company invests heavily in employee training, skill development, and quality assurance. Its remote work model enables employees to perform efficiently while maintaining flexibility and work-life balance.
The organization uses modern CRM tools and structured processes to ensure accurate documentation, timely issue resolution, and consistent service quality. By combining technology with human expertise, the company ensures a seamless customer experience.
Committed to compliance and employee welfare, the company offers statutory benefits such as PF, ESIC, and health insurance. Its inclusive hiring practices welcome candidates from diverse backgrounds, promoting equal opportunity and career growth.
Conclusion
The Inbound Voice Process Executive (Part-Time, Remote) role is an excellent opportunity for individuals seeking a flexible yet stable career in customer support. With a fixed salary, essential benefits, and the convenience of working from home, this position offers both professional growth and work-life balance.
If you have strong communication skills, patience, and a customer-focused mindset, this role can help you build a solid foundation in the customer service industry. Apply today to take the next step toward a reliable and rewarding career.
FAQs – Leading Customer Support Company Jobs
Q1. Is this a work-from-home job?
Ans. Yes, this is a fully remote role.
Q2. Is experience mandatory?
Ans. No, freshers can apply. Experience is an added advantage.
Q3. Is there any joining fee?
Ans. No, there are no joining fees.
Q4. What is the salary range?
Ans. ₹2 LPA to ₹2.5 LPA, fixed pay.
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