- Meesho Careers Customer Service
- Job Title: Customer Service Executive
- Company: Meesho
- Location: Bangalore / Work From Home (Based on Business Requirements)
- Employment Type: Full-time
- Experience Required: 0–2 years (Freshers Welcome)
About Meesho:
Meesho is India’s fastest-growing e-commerce platform, empowering lots and hundreds of marketers and small companies to promote products online. With an assignment to democratise net change, Meesho gives a zero-charge market for dealers and a continuous buying enjoy for customers. We’re revolutionising the internet retail sector and making it handy to every corner of the U.S.A..
As part of our speedy increase, we’re seeking out enthusiastic and consumer-focused individuals to join our Customer Service crew. If you are obsessed with helping others, fixing troubles, and need to construct a career in customer service, this possibility is for you.
Job Summary: Meesho Careers Customer Service
As a Customer Service Executive at Meesho, you may be the voice of the corporation. You will deal with incoming purchaser queries, resolve troubles, and ensure purchaser satisfaction through powerful conversation. This characteristic needs first-rate interpersonal talents, a customer-first mindset, and the capability to control high-pressure conditions professionally.
Key Responsibilities:
Handle inbound and outbound patron interactions through calls, emails, chats, and social media.
- Provide properly timed and correct facts to customers regarding orders, returns, bills, and transport.
- Resolve proceedings and queries effectively while preserving empathy and professionalism.
- Coordinate with logistics, warehouse, and internal corporations to cope with customer problems.
- Escalate unresolved queries to an appropriate departments following escalation protocols.
- Maintain unique information of consumer interactions using CRM gear.
- Strive to collect first-contact decision and hold immoderate consumer delight (CSAT) rankings.
- Adhere to technique suggestions, exceptional necessities, and company degree agreements (SLAs).
- Continuously pick out and propose enhancements in customer support processes.
- Participate in organisation conferences and contribute to growing a high-quality and supportive employer environment.
Required Skills and Qualifications: Meesho Careers Customer Service
- Bachelor’s degree in any field (B.Com, B.A., B.Sc., BBA desired).
- 0–2 years of experience in customer support, BPO, or purchaser-going via roles.
- Excellent verbal and written conversation abilties in English and Hindi (more nearby languages are a plus).
- Strong problem-fixing and decision-making capabilities.
- Good typing speed and skillability with MS Office and CRM tools.
- Ability to multitask, prioritise, and manage time effectively.
- Flexible to work in rotational shifts, on weekends and holidays.
Preferred Skills:
- Experience in e-trade or online retail is an advantage.
- Familiarity with gear like Freshdesk, Zendesk, or Salesforce.
- Knowledge of pass again and refund strategies in an e-trade setting.
- Ability to deal with irate customers with staying power and global relations.
Why Join Meesho Careers Customer Service?
- Startup Culture: Enjoy a colourful and inclusive lifestyle in which your mind relies.
- Growth Opportunities: Fast-track your profession with clean development paths and abilities-based promotions.
- Work-Life Balance: Flexible work-from-home alternatives and supportive control.
- Employee Benefits: Competitive profits, incentives, medical and clinical insurance, and paid time without work.
- Training and Development: Comprehensive onboarding and ongoing study opportunities.
Compensation:
- Monthly Salary: ₹20,000 – ₹28,000 (primarily based on revel in and interview performance).
- Incentives: Performance-linked bonuses.
- Other Benefits: Health insurance, paid leaves, net allowance (for WFH roles), and referral bonuses.
Selection Process:
- Application Screening
- Telephonic Interview / Online Assessment
- HR Interview / Role Play Round
- Final Selection & Offer Rollout
How to Apply: Meesho Careers Customer Service
Interested candidates can have a look at the Meesho careers portal or walk in to our hiring workplace (if relevant). Ensure your resume is updated and includes relevant contact information.
Join Meesho’s Customer Experience Team and be a part of an adventure that empowers tens of millions each day.
[apply_button link=”https://www.meesho.com/” Company=”Official Website”]
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