MEGA WALK IN DRIVE TECH Mahindra Job In NOIDA| Apply Now

• Job Role: Customer care executive
• Salary: Not Disclosed
• Location: Noida
• Company: Tech Mahindra
• Qualifications: Graduation Not Required
• Experience: 0 – 1 years

Interview Details 

Date and Time: 28 September – 2nd October, 10.30 AM – 4.30 PM

Venue: B-19, Opposite DME College, Nearest Metro Station Noida Sector -62

Contact: Neetu Mishra ( 8810230624 )

ABOUT TECH MAHINDRA 

Tech Mahindra is a leading global IT offerings and solutions issuer, based in Pune, India. Part of the Mahindra Group, it gives a huge variety of services, inclusive of virtual transformation, consulting, and commercial enterprise re-engineering across various industries. With a sturdy cognizance of innovation, 

Tech Mahindra leverages cutting-edge technology such as artificial intelligence, system mastering, and blockchain to help clients beautify operational performance and drive boom. The employer operates in over 90 international locations and employs a diverse personnel, emphasizing sustainability and company responsibility. Known for its customer-centric technique, Tech Mahindra 

Job Description: Customer Care Executive (Walk-In Drive)

Job Overview: We are attempting to find enthusiastic and patron-orientated individuals for the placement of a Customer Care Executive. This function is pivotal in ensuring that our customers get hold of tremendous providers and help. You can be the number one thing in touch for our clients, managing inquiries, resolving issues, and promoting our products and services. If you have a passion for helping others and a knack for communique, we would like to meet you!

About Us: [Insert Company Name] is a leading provider of [brief description of products/services], dedicated to turning in amazing customer studies. We delight ourselves in our willpower for excellence and our potential to fulfill and exceed customer expectations. Join us as we boost our organization to better serve our developing customer base.

Key Responsibilities Of MEGA WALK IN DRIVE TECH Mahindra:

Customer Interaction:

• Respond to consumer inquiries through telephone, email, and chat right now and professionally.
• Provide accurate facts concerning merchandise, services, and guidelines.

Issue Resolution:

• Identify and troubleshoot customer problems efficiently.
• Escalate complicated issues to an appropriate department while essential.

Order Management:

• Assist customers with setting orders, tracking shipments, and processing returns.
• Ensure all client requests are dealt with efficiently and efficaciously.

Feedback Collection:

• Gather client feedback to recognize their wishes and expectancies better.
• Report routine troubles to control for similar evaluation and development.

Relationship Building:

• Foster sturdy relationships with customers with the aid of providing personalized company.
• Engage in proactive follow-up to make certain clients pleasure.

Documentation:

• Maintain accurate facts of purchaser interactions, transactions, and remarks in our CRM system.
• Prepare reviews on customer support metrics as desired.

Team Collaboration:

• Work cautiously with crew contributors to percent insights and exquisite practices.
• Participate in education intervals to decorate product facts and issuer capabilities.

Qualifications Of MEGA WALK IN DRIVE TECH Mahindra:

• Education: An immoderate college diploma or equivalent; a degree in commercial enterprise corporation, communications, or a related discipline is a plus.
• Experience: Previous revel in in customer service or a comparable role is favored however now not obligatory.

Skills:

1. Excellent verbal and written conversation abilties.
2. Strong problem-solving abilities and attention to detail.
3. Ability to paint in a brief-paced environment and cope with a couple of obligations simultaneously.
4. Proficient in the use of laptop structures and software software, which incorporates CRM gadgets.

What We Offer:

• Competitive earnings and overall performance-primarily based incentives.
• Comprehensive education and improvement programs.
• Opportunities for career development inside the business organization.
• A dynamic and inclusive artwork environment.

Join Us:

If you’re searching for an exciting opportunity to make a difference in the lives of customers at the same time as growing your career, we encourage you to join our institution at [Insert Company Name]. Your journey within the course of a fulfilling profession in customer support starts offevolved properly here!

Apply Now

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