A Technical Support Engineer troubleshoots and resolves consumer problems with software or hardware products. Responsibilities include diagnosing issues, imparting technical assistance through phone, email, or chat, and documenting solutions. They collaborate with development corporations to increase complicated issues and ensure well-timed selection, preserving customer delight.
- Job Role: Technical Support Engineer
- Salary: ₹13 Lakhs per year
- Location: Bengaluru, Karnataka
- Company: Microsoft
- Qualifications: Bachelor’s Degree
- Experience: 3+years
About Company:
Microsoft is an international era leader based in 1975 through Bill Gates and Paul Allen. Renowned for its software software products like Windows OS and Office Suite, Microsoft has assorted into cloud computing with Azure, gaming with Xbox, and hardware like Surface devices. Its undertaking is to empower every person and employer in the international to gain extra. With a focal point on innovation, Microsoft invests carefully in studies and development, riding advancements in AI, combined truth, and quantum computing. The enterprise prioritizes sustainability and social duty, aiming to create a notable effect via tasks like renewable energy and digital abilties education.
Role Overview:
As a Technical Support Engineer at Microsoft in Bengaluru, you may leverage your three+ years of technical manual experience or a related Bachelor’s degree to troubleshoot and treat complex customer issues. You’ll collaborate in the course of groups, mentor pals, and electricity product upgrades through your technical talent. This complete-time role calls for fluency in English and offers opportunities to innovate and develop an interior supportive, inclusive place of business dedicated to empowering individuals and companies globally. Join us in growing a connected purchaser reveling in and knowing Microsoft’s mission to permit all and sundry and commercial enterprise organizations to obtain greater.
Roles and Duties Of Technical Support Engineering:
Troubleshooting:
Identifying and resolving technical issues through systematic problem-fixing strategies, which incorporates studying logs, diagnosing hardware or software program faults, and debugging.
Customer Communication:
Interacting with clients through diverse channels which include cellphone, email, or chat to recognize their troubles, offer updates on the progress of problem decisions, and offer guidance on using merchandise efficaciously.
Documentation:
Creating and updating technical documentation, such as FAQs, knowledge base articles, and troubleshooting publications, to assist clients and inner corporations in recognizing product functionalities and treating commonplace issues independently.
Collaboration:
Collaborating with move-practical agencies which includes product development, pleasant warranty, and income to beautify complicated troubles, offer comments for product improvement, and ensure a continuing consumer experience.
Training and Support:
Conducting product education periods for customers and inner personnel to decorate product knowledge and troubleshooting capabilities, and offering ongoing resources to ensure customers derive the most charge from the product.
Skills Required For Technical Support Engineering:
Technical Proficiency:
Mastery of hardware, software program applications, networks, and troubleshooting methodologies is essential. Engineers ought to be adept at diagnosing and resolving technical troubles efficiently.
Problem-Solving:
The capacity to research complicated problems, turn out to be aware of root reasons and devise effective answers is essential. Engineers should think seriously and creatively to solve issues immediately.
Communication:
Clear and concise conversation is critical for conveying technical information to non-technical clients. Engineers have so that it will articulate answers in a way that is comprehensible and reassuring.
Customer Service:
Empathy, staying power, and a purchaser-centric technique are vital for imparting amazing help reviews. Engineers need to prioritize purchaser pride whilst resolving technical issues.
Adaptability:
Technology is constantly evolving, so engineers want to be adaptable and quick learners. They should live updated on the new era and be capable of adapting their talents to satisfy changing desires.
Why Join Microsoft?
Career Growth: Opportunity to accelerate your profession through trouble-solving, collaboration, and technical skillability improvement.
Impact: Help customers and partners obtain extra with their Microsoft investments.
Innovation: Contribute to the development of Microsoft services and products.
Culture: Work in an inclusive environment that values recognition, integrity, and accountability.
Qualifications:
3+ years of technical support, technical consulting, or IT experience; or a Bachelor’s Degree in Computer Science, IT, or related field plus 1+ years of experience.
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