A Service Engineer is accountable for installing, keeping, and repairing gadgets or systems for clients. Duties encompass troubleshooting technical issues, appearing everyday upkeep, and making sure customer pride. The Service Engineer position requires sturdy hassle-solving abilties, technical know-how, and the capability to talk efficaciously with customers. Service Engineers regularly work in numerous settings, from business websites to office environments, and can require travel to one-of-a-kind places as wanted.
Job Role: Service Engineer
Location: Hyderabad, Bengaluru
Company: Microsoft
Salary: ₹50-70 Lacs P.A.
Employment Type: Full Time, Permanent
Work Model: Hybrid
About Company:
Microsoft is a global era leader known for its software merchandise, such as the Windows running device and Microsoft Office suite. Founded in 1975 by Bill Gates and Paul Allen, the company additionally excels in cloud computing through Azure, gaming with Xbox, and hardware with Surface devices. Microsoft is renowned for its innovation, commitment to sustainability, and contributions to the tech industry, shaping the destiny of virtual technology.
Job Description:
Microsoft Advertising is in search of a professional Service Engineer to enroll in their Bing Ads Technical Support team. This role is a pivotal position in imparting superior technical assistance for Bing’s advertising systems, inclusive of paid search consequences on Bing, AOL, and Yahoo! As a Service Engineer, you may work intently with the global sales teams to cope with complex performance troubles, force product enhancements, and beautify consumer satisfaction.
Key Responsibilities:
Technical Investigations: Perform deep technical investigations to clear up complicated overall performance issues using telemetry streams. Resolve purchaser troubles in alignment with provider-level agreements (SLAs), balancing velocity and fine.
Product Improvement: Contribute to product enhancements by way of identifying insects and submitting design alternate requests. Collaborate with builders to deal with those issues, preventing negative effects on customers.
Communication: Utilize powerful communication competencies to draft timely Global Alerts and problem visibility correspondence to sales groups and companions.
Documentation: Develop and keep troubleshooting and manner documentation to help Tier 1 and Tier 2 support groups. Create an understanding base that aids in resolving unusual issues.
Data Analysis: Conduct information and trend evaluation to create insightful customer memories that affect product roadmaps, enterprise selections, and training content.
Customer Feedback: Collect and align comments from customers and companions on Microsoft services and products. Act as the voice of the customer to provide actionable insights and endorse new initiatives.
Technical Initiatives: Prioritize and deliver technical initiatives for customers, which include consultations, implementations, and scaled solutions.
Tool Development: Collaborate across the organization to establish necessities and build tracking and diagnostic gear that automate difficulty discovery and determination.
Qualifications:
Educational Background: BS in Computer Science, Engineering, or a related technical discipline.
Experience: Minimum 4-6 years in a technical help or software development function, with a choice for Tier 3 enjoy in excessive-volume business websites or services.
Technical Skills:
TSQL: At least 3 years of enjoy with TSQL, which includes complex joins and Stored Procedures.
Programming: Minimum 2 years of enjoy in Python, C#, JavaScript, or any object-orientated programming language.
Web APIs: Experience with internet API technology, ideally SOAP, JSON, and XML.
Cloud Platforms: Practical revel in with Azure or similar cloud companies.
Soft Skills:
Communication: Strong skills in communicating technical principles to non-technical companions and clients. Experience operating with remote/virtual teams.
Documentation: Excellent documentation skills for case management, know-how capture, and training.
Influence and Storytelling: Ability to influence method, and broaden impactful commercial enterprise instances and policy modifications.
Customer Focus: Enthusiastic, self-influenced, and passionate about client fulfillment with confirmed dating-building skills.
Benefits at Microsoft:
Comprehensive Health Insurance: Includes medical, dental, and imaginative and prescient insurance, with options for dependents and wellness packages to support normal health and well-being.
Generous Paid Time Off: Employees receive sufficient vacation days, paid sick go away, and holidays, bearing in mind a healthy paintings-lifestyles stability.
Retirement Plans: Competitive 401(k) plans with enterprise matching, pension advantages, and monetary planning sources assist stable employees’ long-term financial futures.
Professional Development: Access to education, schooling, and professional boom opportunities, such as mentorship programs and support for similar schooling.
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