Movate is hiring for Product Support Operations 2024 | Apply now

• Job Title: Product Support Operations
• Company: Movate
• Location:  Chennai, Tamil Nadu
• Degree: Bachelor’s degree in a relevant field (e.g., computer science, engineering, business)
• Experience: 10+ years
• Employment Type: Full-Time and Day Shift

Job Description: Product Support Operations at Movate

About Movate:

Movate is a prime technology solutions issuer dedicated to driving innovation and transformation for businesses throughout several industries. With self-discipline for excellence and a consumer-centric approach, Movate ensures massive offerings, together with IT consulting, product development, and customer service. Our project is to empower groups with modern-day generation solutions that decorate productivity, efficiency, and growth.

Job Overview:

Movate is searching for a committed professional to sign up for our crew as a Product Support Operations specialist. In this function, you’ll be liable for ensuring the seamless operation and help of our merchandise, presenting brilliant customer service, and the use of non-prevent development in our manual processes. The perfect candidate can have strong technical skills, extraordinary communique talents, and an ardor for hassle-fixing.

Key Responsibilities:

1. Customer Support:
   • Provide nicely timed and powerful aid to customers, addressing inquiries, resolving problems, and ensuring a brilliant consumer revel.
   • Respond to patron tickets, emails, and calls, diagnosing and troubleshooting technical troubles related to our merchandise.
2. Technical Expertise:
   • Develop deep expertise in Movate’s merchandise, together with its features, functionality, and underlying generation.
   • Stay up to date on product updates, new releases, and enterprise developments to provide correct and applicable data to clients.
3. Process Improvement:
   • Analyze help metrics and customer remarks to understand regions for development in our help approaches and client experience.
   • Collaborate with bypass-sensible companies, which incorporate product improvement, engineering, and fantastic guarantee, to put in force upgrades and remedy problems.
4. Training and Development:
   • Provide training and steering to new crew people, making sure they will be organized with the vital abilities and expertise to manual our merchandise effectively.
   • Conduct everyday training education for the resource crew, sharing excellent practices, updates, and new troubleshooting techniques.
5. Customer Engagement:
   • Build and hold robust relationships with customers, statistics their desires, and supplying custom-designed help and solutions.
   • Proactively reach out to customers to accumulate comments, address issues, and ensure satisfaction with our products and services.

Qualifications:

• Bachelor’s diploma in Computer Science, Information Technology, or an associated difficulty.
• Minimum of three years of enjoy in product resource, technical help, or an associated feature.
• Strong technical skills, together with talent in troubleshooting software software programs and hardware troubles.
• Excellent conversation and interpersonal abilities, with the functionality to provide a cause of technical requirements to non-technical clients.
• Proven problem-solving abilities and a patron-centric attitude.
• Experience with guide ticketing systems and client dating manipulation (CRM) systems.

Working Conditions:

• This function also can require operating flexible hours, which include evenings, weekends, and vacations, to satisfy consumer dreams.
• Ability to paint in quick-paced and dynamic surroundings with converting priorities.
• Occasional excursions may be required for training, patron conferences, or organization collaboration.

Why Join Movate:

• Innovative Environment: Be a part of a business organization that values innovation and leverages modern-day technology to supply top-notch solutions.
• Career Growth: Opportunities for professional improvement and professional development through training applications, certifications, and mentorship.
• Collaborative Culture: Work with several talented institutions of experts who are obsessed with generation and client achievement.

How to Apply:

Interested candidates must place their resume and cover letter through the Movate careers portal [Insert Application Link]. Movate is an equal-opportunity employer dedicated to variety and inclusion inside the workplace. We encourage all licensed human beings to apply.

Join Movate as a Product Support Operations professional and assist us supply extraordinarily useful resources and providers to our clients. Your know-how and willpower will make contributions to the continuing fulfillment and growth of Movate.