Oppo Hiring Quality Specialist in Gurugram | New Vacancy

Oppo Hiring Quality Specialist: Oppo is seeking a Quality Specialist to ensure product excellence by conducting quality checks, identifying defects, and implementing improvements. Candidates with revel in in pleasant warranty, trouble-solving skills, and attention to element are preferred. Join Oppo to make contributions to handing over advanced consumer pride and innovation within the technology enterprise.

Job Role: Quality Specialist
Location: Gurugram
Company: Oppo
Experience: 2–7 Years
Qualification: Bachelor’s degree
Employment Type: Full-Time, Temporary/Contractual

About Company:

Oppo is a leading worldwide technology logo renowned for its revolutionary smartphones and smart devices. Established in 2004, Oppo focuses on contemporary technology, excellent layout, and consumer-centric answers. The enterprise operates in over 50 countries, offering merchandise like smartphones, IoT gadgets, and accessories. With a strong emphasis on research and improvement, Oppo is a pioneer in the digital camera era, AI, and 5G innovation.

Job Description:

Oppo, a globally recognized chief in the telecom industry, is in search of a professional and element-orientated Quality Specialist to join the crew under a third-celebration payroll. Quality Specialist position involves retaining super requirements in strategies and ensuring purchaser delight with the aid of addressing remarks, tracking work orders, and accomplishing repair inspections. If you are obsessed with quality control and continuous improvement, this opportunity is for you!

Key Responsibilities of Quality Specialist:

Quality Feedback Ticket Handling:

Efficiently control and deal with best remarks tickets.
Ensure all problems are tracked, logged, and resolved promptly to hold awesome standards.

Improve Feedback Effectiveness:

Analyze excellent remarks to identify improvement regions.
Develop and enforce strategies to decorate the effectiveness and performance of comment mechanisms.

Voice of Customer Analysis:

Collect and examine client comments from multiple channels.
Derive actionable insights to enhance methods and client satisfaction.
Act as a bridge among customers and inner groups to ensure expectations are met or passed.

Work Order Accuracy Monitoring:

Conduct daily opinions of work orders to ensure alignment with nice requirements.
Identify discrepancies and take corrective movements as desired.

Onsite Repair Inspections:

Regularly look at onsite upkeep to ensure compliance with organizational high-quality standards.
Address any deviations and paintings with groups to enforce corrective measures.

Skills Required for Quality Specialist:

Analytical Proficiency:

Ability to interpret statistics, perform root purpose analysis, and generate actionable insights.
Expertise in figuring out developments and creating technique improvement techniques.

Communication and Interpersonal Skills:

Strong verbal and written verbal exchange abilties.
Ability to work successfully with pass-useful groups and talk comments constructively.

Proficiency in Quality Management Tools:

Familiarity with industry-well-known excellent management structures (e.g., ISO 9001, Six Sigma).
Experience with equipment and software used for exceptional warranty and process tracking.

Problem-Solving Ability:

Proactive technique to identifying and resolving excellent problems.
Demonstrated capacity to prioritize responsibilities and manipulate more than one obligation efficaciously.

Teamwork and Independence:

Capable of running autonomously and inside a group environment.
Self-stimulated and dedicated to accomplishing organizational desires.

Qualifications:

Education:

Bachelor’s degree in a relevant field such as Quality Management, Business Administration, or Engineering.
Additional certifications in quality management (e.g., Six Sigma, Lean Management) are a plus.

Experience:

2–7 years of experience in quality assurance or a related field.
Hands-on experience in handling customer feedback and managing quality processes is highly preferred.