- Oracle Hiring Field Support Specialist Jobs
- Post Name: Field Support Specialist
- Company: Oracle
- Degree: B.E/B.Tech/B.Sc/MCA (Computer Science/IT or related field)
- Salary: ₹5 LPA – ₹10 LPA (depending on experience)
- Location: Bengaluru/Hyderabad/Pune/Chennai
- Experience: 1-4 years
Company Overview
Oracle is one of the world’s leading technology companies specializing in enterprise software, cloud computing, and database solutions. Founded in 1977, Oracle has become a global leader in providing innovative digital solutions that help organizations manage data, automate processes, and increase operational efficiency.
Oracle offers a wide range of products and services, including database management systems, enterprise resource planning (ERP) solutions, customer relationship management (CRM) systems, and cloud infrastructure services. The company’s Oracle Cloud Platform enables organizations to build scalable applications, manage large datasets, and operate modern digital services efficiently.
With operations in more than 170 countries, Oracle serves businesses in industries such as banking, healthcare, telecommunications, government, retail, and manufacturing. The company is known for its strong focus on research, innovation, and technological advancement.
Job Description: Oracle Hiring Field Support Specialist
Oracle is hiring motivated and technically proficient candidates for the position of Field Support Specialist. The selected candidate will be responsible for providing technical support and assistance to customers, ensuring that hardware and software systems operate efficiently.
As a Field Support Specialist, you will work closely with customers and internal technical teams to troubleshoot system issues, perform installations, and provide maintenance support for enterprise systems and applications. The role requires strong technical knowledge, customer service skills, and the ability to resolve issues quickly and effectively.
The candidate will be responsible for diagnosing hardware and software problems, performing system upgrades, and ensuring that the system operates according to performance and reliability standards. You will also assist customers in configuring systems, installing updates, and resolving operational issues.
In this role, you will interact directly with customers and provide on-site or remote support as needed. This position requires excellent communication skills and the ability to explain technical solutions in a clear and understandable manner.
Key Responsibilities
- Provide technical support for hardware and software systems
- Troubleshoot system problems and resolve technical issues
- Install, configure, and maintain enterprise software applications
- Perform system upgrade and maintenance activities
- Respond to customer support requests and service tickets
- Document technical issues and resolution steps
- Assist customers with system configuration and troubleshooting
- Collaborate with engineering and support teams to resolve complex issues
Eligibility Criteria
| Requirement | Details |
|---|---|
| Education | B.E/B.Tech/B.Sc/MCA in Computer Science, IT, or related field |
| Experience | 1–4 years of experience in technical support or field support |
| Technical Skills | Knowledge of operating systems such as Windows and Linux |
| Networking Knowledge | Understanding of basic networking concepts and troubleshooting |
| Software Knowledge | Experience with enterprise software and system configurations |
| Tools | Experience with ticketing systems and support tools |
| Analytical Skills | Ability to diagnose and resolve technical issues |
| Communication | Strong verbal and written communication skills |
| Customer Service | Ability to interact with clients and provide technical guidance |
| Flexibility | Willingness to travel or provide on-site support when required |
essential skills
- Strong technical troubleshooting capabilities
- Knowledge of computer hardware and operating systems
- Understanding of networking and system configuration
- Experience in customer-facing technical support roles
- Ability to analyze and resolve complex technical issues
- Strong documentation and reporting skills
- Time management and organizational abilities
- Ability to work independently and within teams
- Adaptability to new technologies and systems
- Complete focus on customer satisfaction and service quality
salary and benefits
- Competitive salary package (₹5 LPA – ₹10 LPA)
- Performance-Based Incentives and Bonuses
- Health Insurance and Medical Benefits
- Provident Fund and Retirement Benefits
- Paid Holidays and Vacation Leave
- Technical Training and Certification Program
- Career growth opportunities in technical support and engineering roles
- Exposure to an enterprise technology environment
interview process
- online application
- Resume Shortlisting
- technical evaluation
- technical interview
- managerial phase
- Human Resources Discussion and Proposal Letter
Required Documents
- updated resume
- educational certificate
- government ID proof
- Experience Certificate (if applicable)
- latest salary slips
- passport-size photo
How to apply
Interested candidates can apply through the official Oracle Careers website by searching “Field Support Specialist” in the job listing section. Submit your updated resume highlighting your technical support experience, troubleshooting skills, and knowledge of enterprise systems.
Candidates can also apply through professional networking platforms and job portals. Early application is recommended as positions may close after the required number of candidates are shortlisted.
FAQ
1. Is prior technical support experience required?
Yes, candidates having 1-4 years of experience in technical support or field support roles are preferred.
2. Are new hires eligible for this role?
Fresh graduates with strong technical knowledge can be considered for entry-level assistant roles.
3. Is travel required for this role?
Some positions may require occasional on-site customer support.
4. What technologies are commonly used in this role?
Operating systems, networking tools, enterprise software platforms, and ticketing systems.
5. What skills are important for this role?
Technical troubleshooting, communication skills, and customer service abilities.
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