Oracle Recruitment For Cloud Support Engineer in Bengaluru

A Cloud Support Engineer ensures the reliability and performance of cloud-based systems. Responsibilities include troubleshooting and resolving issues, monitoring cloud infrastructure, and providing technical support for cloud services. They collaborate with improvement teams to optimize cloud sources, hold safety protocols, and enforce first-class practices for cloud operations. Proficiency in cloud structures (AWS, Azure, Google Cloud) and robust problem-fixing capabilities are vital. The function additionally involves documenting answers and guiding customers through complicated cloud environments.

Position: Cloud Support Engineer 

Location: Bengaluru, Karnataka

Salary: Not Disclosed

Qualification: Any Graduate

Job Type: Full-time

About Company:

Oracle Corporation is a global-era company specializing in database software, cloud answers, and business enterprise software programs. Known for its flagship Oracle Database, the organization gives a huge range of products inclusive of cloud infrastructure, packages, and analytics. Oracle serves diverse industries with the aid of providing progressive answers to manipulate and analyze facts, enhance enterprise processes, and drive virtual transformation. Founded in 1977 and headquartered in Austin, Texas, Oracle is a key player in the tech enterprise with a big worldwide presence.

Role Description:

As a Cloud Support Engineer at Oracle, you’ll play a crucial function in ensuring that our business enterprise clients receive timely, correct, and powerful aid. This function includes enticing clients to clear up technical troubles, imparting first-rate customer support, and contributing to the continued development of our cloud offerings. You will paint with groundbreaking technology, and your responsibilities will include troubleshooting, consumer training, and maintaining excessive requirements of confidentiality and protection.

Key Responsibilities Of Cloud Support Engineer:

Customer Support: Deliver tremendous career by using imparting technical help and education to both inner and external customers. You might be answerable for responding to inquiries through chat traces, ticketing equipment, and technical forums.

Troubleshooting: Apply advanced troubleshooting strategies to clear up complex purchaser problems, using your understanding of IaaS and PaaS principles, including identity, computing, and networking.

Documentation and Reporting: Develop and update patron-going through or inner documentation as needed. Prepare opinions of services or techniques and suggest improvements based on frequent queries and remarks.

Security and Confidentiality: Maintain the best stage of confidentiality and safety regarding client accounts, agency gadgets, and structures.

Collaboration: Work intently with move-purposeful teams to speak purchaser desires and collaborate on solutions.

Weekend and Holiday Support: Participate in a weekend rotation and be organized to offer a guide on country-wide and public vacations as required.

Skills and Experience:

Technical Background: A minimum of 3 years of enjoy in a generation-related subject or challenge area is needed. Familiarity with cloud storage, computing, working structures, or middleware is preferred.

Certifications: Cloud Associate/Professional Certifications from any cloud issuer are wished, with Oracle Cloud certifications such as Oracle Cloud Platform Identity and Security Management 2021 Certified Specialist and Oracle Cloud Infrastructure Security 2021 Certified Associate being especially favored.

Knowledge: Strong knowledge of IaaS and PaaS concepts, including Identity, Compute, and Networking. Proficiency in Single Sign-On (SSO), SAML, OAuth, Identity Fusion integration, Multi-Factor Authentication, REST APIs, and Identity Providers is essential.

Compliance Standards: Knowledge of industry compliance and safety requirements which include HIPAA and ITIL is ideal.

Education: A Bachelor’s degree or equivalent in an applicable area such as Computer Science or Mathematics is usually recommended.

Experience: Prior enjoy in a support carrier enterprise is preferred.

Benefits at Oracle:

Comprehensive Health Coverage: Includes clinical, dental, and vision insurance with alternatives for circle of relatives insurance.

Generous Retirement Plans: Offers a 401(k) plan with organization matching and numerous investment options to help personnel steady their monetary future.

Paid Time Off: Provides aggressive holiday days, non-public days, and unwell depart, alongside paid vacations to support paintings-life stability.

Professional Development: Includes getting admission to education programs, certifications, and professional development assets to foster continuous getting to know and grow.

Click Here To Apply Online

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