An Order Fulfillment Specialist manages and processes customer orders from initiation to delivery. Responsibilities include verifying order details, coordinating with suppliers and logistics, monitoring shipments, and making sure of timely delivery. They manage order discrepancies, replace inventory structures, and offer customer service all through the fulfillment manner. Attention to detail, robust organizational talents, and powerful verbal exchange are critical for ensuring correct and green order processing.
Position: Order Fulfillment Specialist
Location: Bengaluru, Karnataka
Salary: Not Disclosed
Qualification: Graduate
Company: Lenovo
Job Type: Full-time
About Company:
Lenovo is a global-era employer acknowledged for its modern computing solutions. Founded in 1984, it designs, manufactures, and sells a wide variety of products including laptops, desktops, tablets, and servers. Renowned for its ThinkPad and Yoga collection, Lenovo specializes in combining the present-day generation with a high-overall performance layout. Headquartered in Beijing, China, Lenovo operates in over 60 countries and is recognized for its commitment to first-class and client delight. Lenovo’s offerings extend beyond PCs into areas like client, edge, cloud, network, and intelligence technologies, including servers, storage, mobile devices, software, solutions, and services.
Job Description:
The Order Fulfillment Specialist performs a critical function in coping with and executing numerous supply chain tactics to ensure consumer delight and operational performance. This position encompasses several key duties, such as backlog control, delivery management, inventory manipulation, and consumer pleasure (CSAT) initiatives.
Key Responsibilities:
Backlog Management:
- Oversee and examine backlog reviews, taking necessary movements to resolve and close out issues.
- Ensure well-timed loading of prebuild orders put up approval and communicate updates to the commercial enterprise.
- Schedule and bill orders promptly, retaining everyday compliance with Sales, Accounts Receivable (AR), and customers to deal with backlog dependencies.
Supply Management:
- Manage back-to-inventory (BTS) order substances, taking part intently with procurement and production groups.
- Conduct each day’s exams of backlog and manipulate escalations for crucial customer requirements.
- Publish Management Information System (MIS) reviews to the commercial enterprise crew and resolve replenishment ordering issues.
Inventory Control:
- Review extra orders daily and put into effect measures to control and correct extra ordering.
- Work with the manufacturing and IT groups to cancel excess production orders (MOs).
- Share every day updates on unfastened completed goods (FG) with the commercial enterprise team and assist in their liquidation.
Customer Satisfaction (CSAT):
- Drive the CSAT application for the respective enterprise phase.
- Track and manipulate important and escalated cases from give up-to-cease, offering well-timed updates to customers.
Requirements:
Education: Graduate degree.
Experience: 3 to 7 years in delivering chain order achievement procedures (Order-to-Cash cycle).
Skills:
- Proficient in enterprise communication, each verbal and written.
- Working information on SAP structures is favored.
- Strong analytical abilities, trouble-fixing abilities, and a customer-centered method.
- Demonstrated ownership, initiative, and capability to manipulate complicated duties efficaciously.
Additional Information
- Locations: India – Karnataka – Bangalore
- Lenovo emphasizes strict adherence to policies and legal compliance in its recruitment process. This includes clear alignment with job roles, detailed discussions of employment terms, and meticulous recording of transactions in Lenovo’s internal systems.
- Interviews may be conducted through various mediums including audio, video, or in-person meetings with official Lenovo representatives.
Benefits at Lenovo:
Comprehensive Health Coverage: Medical, dental, and vision insurance plans to make sure personnel and their families receive fine healthcare.
Retirement Plans: Competitive 401(ok) or similar retirement savings plans with employer contributions to assist long-term monetary security.
Paid Time Off: Generous holiday days, ill depart, and paid holidays to promote work-life stability and well-being.
Employee Development: Opportunities for professional boom via schooling programs, mentorship, and academic reimbursement, fostering profession advancement and skill enhancement.
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