Paytm Job in Bengaluru for the role of CST Operations – Senior Associate/Associate in its Travel (Flights) department in Bengaluru. This function offers hands-on experience in crew management, customer service, and GDS platforms like Amadeus. If you have got 1–three years of enjoy in tour aid and a passion for operational excellence, this is your risk to grow in a fast-paced, tech-driven environment. Join Paytm to form India’s virtual future at the same time as advancing your career. Apply now and be a part of something transformative!
- Role:Operations Support
- Location: Bengaluru
- Salary: Not Disclosed
- Company: Paytm
- Experience: 1 – 3 years
- Job Type: Full Time
About Paytm:
Paytm is India’s main virtual ecosystem for customers and merchants. As the pioneer of cell QR-based bills in India, Paytm offers a wide selection of monetary and virtual commerce offerings that empower people and businesses alike. With over 500 million+ registered customers and 21 million+ merchants, Paytm is operating to deliver half of one billion Indians into the mainstream economic system, the usage of the ra. Backed by investors like Ant Financial (AliPay), SAIF Partners, and Silicon Valley Bank, Paytm is building India’s largest digital monetary ecosystem.
Paytm Job in Bengaluru Role Overview:
We are searching for a dynamic and skilled Senior Associate/Associate to join the Customer Support Team (CST) for Paytm Travel – Flights Division. A successful candidate will lead a team of 15 Customer Experience Specialists, making sure to meet the highest standards of customer support and operational excellence. This is a vital function in keeping and enhancing the consumer experience for our flight booking services, with a strong emphasis on method optimization and consumer delight.
Paytm Job in Bengaluru Key Responsibilities:
1. Team Management:
- Supervise and guide a crew of 15 Customer Experience Specialists managing flight bookings.
- Conduct performance evaluations and identify man or woman training desires.
- Coach and mentor crew individuals to enhance capabilities and productivity.
- Plan crew rosters, manage staffing, and ensure regular coverage during peak hours.
- Foster a collaborative, overall-excellent performance team environment that aligns with the organisation’s values.
2. Customer Experience:
- Oversee all customer interactions throughout channels—calls, emails, chat, and social media.
- Handle escalated and complex customer queries associated with bookings, cancellations, and refunds.
- Track customer remarks and proceedings, become aware of routine problems, and enforce decision strategies.
- Work pass-functionally with the Product and Tech teams to beautify the person experience.
3 .Operational Excellence:
- Monitor KPIs, which include CSAT, First Call Resolution (FCR), Resolution Time, and Escalation Rate.
- Implement excellent practices to streamline workflow and enhance productivity.
- Identify inefficiencies in cutting-edge techniques and pressure procedure improvements.
- Ensure compliance with carrier-level agreements (SLAs) and fine standards.
4. Reporting & Analytics:
- Create and analyze reports on crew performance, patron satisfaction, and provider first-rate.
- Use statistics to become aware of developments, make knowledgeable decisions, and propose strategic enhancements.
- Present insights to senior management for alignment with commercial enterprise dreams.
Paytm Job in Bengaluru Required Qualifications:
- Bachelor’s Degree in any area (preferred).
- 1–3 years of experience in customer support or support, ideally inside the tour or aviation industry.
- Demonstrated experience in coping with or leading a crew.
- Strong understanding of GDS systems, specifically Amadeus, Sabre, or Galileo.
- Proficient in handling CRM tools and systems.
- Strong verbal and written communication capabilities.
- Ability to handle stress in a fast-paced environment.
Paytm Job in Bengaluru Preferred Qualifications:
- Hands-on revel in with Amadeus or Travelport GDS systems is mandatory.
- Good command over equipment, together with Microsoft Excel, PowerPoint, and Google Workspace.
- Knowledge of key customer support metrics: FCR, CSAT, SLA Adherence, Re-open Rate, and many others.
- Strong analytical and trouble-solving abilities.
- Proactive attitude in the direction of improving the customer journey.
Why Join Paytm?
- Impact at Scale: Be part of India’s largest fintech tale with a user base of over 500 million.
- Wealth Creation: For the proper skills, compensation is designed to consist of wealth-producing possibilities.
- Collaborative Culture: A performance-pushed, comments-oriented work environment that values innovation.
- Learning Opportunities: Work with cross-functional groups to gain exposure to product development, customer support, and enterprise approach.
- Innovation-Driven: Constantly evolving to satisfy the wishes of a dynamic marketplace in the contemporary era.
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