Quality Analyst Work From Home Job: Teleperformance is hiring a Quality Analyst fluent in Gujarati and Marathi for a work-from-home position. Responsibilities encompass monitoring calls, evaluating overall performance, offering feedback, and ensuring compliance with proper standards. Ideal candidates ought to possess strong communication abilities, interest in detail, and experience in a comparable function. Join a dynamic group nowadays!
- Job Role: Quality Analyst
- Company: Teleperformance
- Location: India (Remote)
- Salary: ₹205,810.77 – ₹450,000.44 per year
- Job Type: Full-time, Permanent
- Qualification: Graduate
About Company:
Teleperformance is a global leader in customer management, imparting services throughout numerous sectors, which incorporates generation, telecommunications, healthcare, and finance. Founded in 1978, the agency operates in over 80 international locations, employing masses of professional professionals who supply awesome useful resources via multiple channels, along with voice, chat, and social media. Teleperformance makes a specialty of innovation and virtual transformation, ensuring clients get rid of tailored solutions to enhance patron pride. With a strong willpower to employee development, Teleperformance fosters a way of life of excellence and inclusivity.
Job Description: Quality Analyst Work From Home Job
Teleperformance is looking for a detail-orientated and experienced Quality Analyst fluent in both Gujarati and Marathi to sign up for our dynamic crew. This is an amazing opportunity for those who thrive in a much-flung work environment and own a robust background in great assessment inside the BPO sector.
Key Responsibilities:
As a Quality Analyst at Teleperformance, your number one obligations will include:
Quality Monitoring: Conduct regular monitoring and assessment of client interactions in the course of numerous channels (voice, chat, email) to ensure adherence to enterprise necessities and exceptional metrics.
Performance Analysis: Analyze ordinary overall performance information to become aware of developments, regions for improvement, and first-class practices. Provide actionable insights and hints to enhance ordinary carrier high-quality.
Feedback and Training: Collaborate with crew leaders and supervisors to provide positive feedback to shops based totally on monitoring outcomes. Participate in the development and transport of training programs to deal with diagnosed potential gaps.
Reporting: Prepare and present extremely good reports that summarize average overall performance metrics, spotlight regions of difficulty, and song improvement projects. Use those reports to inform management alternatives.
Process Improvement: Actively make contributions to continuous improvement projects with the aid of identifying opportunities for manner optimization and performance profits.
Required Skills and Qualifications:
Educational Background: A Bachelor’s degree in any subject is preferred.
Language Proficiency: Fluency in Gujarati and Marathi (speaking, listening, and writing) is obligatory. Candidates want to have the ability to speak efficaciously in every language.
Experience: A minimal of one three hundred and sixty-five days of verified revel in as a Quality Analyst in the BPO enterprise is needed. Familiarity with pleasant metrics and evaluation methodologies is critical.
Technical Skills: Proficient in the use of pleasant monitoring equipment and software software. Familiarity with records assessment tools and reporting software applications is a plus.
Analytical Skills: Strong analytical and hassle-solving capabilities with the functionality to interpret records and derive actionable insights.
Communication Skills: Excellent verbal and written communication abilties are crucial for supplying easy comments and undertaking schooling periods.
Benefits at Teleperformance:
Comprehensive Health Coverage: Employees acquire scientific, dental, and vision coverage to ensure their well-being and that of their households.
Work-Life Balance: Flexible work schedules and far-off artwork options promote a healthful art work-life balance.
Career Development: Teleperformance gives big education programs and possibilities for development to assist personnel develop professionally.
Performance Incentives: Competitive salaries and performance-based bonuses reward tough work and willpower, enhancing normal activity delight.
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