A Sr Program Manager oversees the planning, execution, and delivery of complex projects within an organization. They coordinate cross-functional teams, control timelines, budgets, and assets, and ensure projects align with business goals. They provide leadership, solve conflicts, and talk development to stakeholders. With robust trouble-fixing competencies, they mitigate risks and force strategic initiatives. Typically, they preserve considerable revel in venture management and exhibit leadership in managing multiple, excessive-effect applications.
- Job Role: Sr Program Manager
- Salary: Not Disclosed
- Location: Bengaluru
- Qualification: Any Graduate
- Company: Concentrix
- Job Type: Full-time
About Company:
Concentrix is an international client revel in (CX) offerings and generation corporation, offering innovative answers to help corporations enhance patron engagement and power growth. With an understanding of areas including customer support, IT offerings, and enterprise procedure outsourcing (BPO), Concentrix serves various industries together with finance, healthcare, and generation. Known for its commitment to turning in customized and green offerings, the business enterprise operates in over forty countries, supporting customers to rework their patron stories.
Job Description:
The Sr Program Manager position at Concentrix is a thrilling possibility for seasoned specialists to manipulate, deliver, and oversee big-scale technical projects and applications. With more than 12 years of enjoy required in dealing with numerous components of project management, the Sr Program Manager role needs hands-on technical information, strategic thinking, and effective communication.
Key Responsibilities:
Project Delivery:
- Manage all factors of technical initiatives, consisting of deliverables, planning, monitoring, and creation of artifacts.
- Coordinate between numerous teams, inclusive of product, engineering, PMO, operations, and business stakeholders, to ensure alignment and tune development.
Stakeholder Management:
- Act because of the factor of contact for conversation between stakeholders from multiple teams, along with Requirement, Design, Development, QA, Release, Sustenance, and Support.
- Ensure that the assignment’s imagination and prescient are nicely understood by all stakeholders, and facilitate clean collaboration.
Operation Management:
- Handle risks, conflicts, useful resource control, escalations, and metrics monitoring all through the undertaking lifecycle.
- Monitor and manipulate assets, making sure that the team has what they need to finish the project effectively.
Strategic Leadership:
- Implement fine practices and tactics that beautify efficiency and force advantageous exchange in the crew.
- Contribute to pre-release, submit-release, and guide activities, ensuring the product or solution remains sustainable and scalable post-implementation.
Technical Expertise:
- Oversee each practical and non-useful necessities, which include compliance, safety, scalability, availability, reliability, and observability (tracking, logging, tracing).
- Actively make contributions to the technical roadmap, ensuring that answers meet the business enterprise’s technical standards and future boom wishes.
Development and Coordination:
- Lead the development crew by capturing useful and non-functional necessities and ensuring that they align with commercial enterprise needs.
- Coordinate and facilitate pass-functional activities between engineering, QA, product, and operations to make sure all technical elements of the undertaking are well-completed.
Required Skills and Qualifications:
Experience:
- A minimum of 12 years of enjoy coping with technical initiatives, with palms-on revel in in .Net development for at least eight years.
- Proven track report in project and program management, with experience coping with stakeholders from product, engineering, and operations departments.
Technical Skills:
- Hands-on enjoy with .Net improvement and sturdy familiarity with Microsoft Azure and DevOps practices.
- Experience in coping with complicated initiatives or programs from initiation to of completion, including scope control, resource requirements, timelines, risks, and mitigation techniques.
Communication and Coordination:
- Exceptional communication skills, with the capacity to behave as the primary liaison among stakeholders from numerous groups.
- Strong coordination and management capabilities to make certain successful venture execution and collaboration among groups.
Operational Skills:
- Proficient in dealing with risks, escalations, conflicts, and useful resource allocation for massive-scale initiatives.
- Experience in setting up approaches, tools, and cadences for challenge monitoring, trouble management, and reporting.
Education:
Undergraduate (UG): Any Graduate.
Postgraduate (PG): Any Postgraduate is favored however no longer mandatory.
Benefits at Concentrix:
Comprehensive Health Insurance: Provides clinical, dental, and vision insurance, ensuring personnel and their families have get admission to to essential healthcare services.
Work-Life Balance: Flexible paintings schedules, far off work alternatives, and paid time without work to aid non-public properly-being and circle of relatives time.
Career Growth Opportunities: Access to training programs, leadership improvement, and internal promotions to help employees boost their careers within the employer.
Employee Assistance Programs (EAP): Offers counseling, intellectual health support, and economic advice to help personnel control private demanding situations and preserve properly-being.
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