Sutherland Entry Level Job opportunity in Chennai for the position of Technical Support Associate. This is an incredible risk for freshers and applicants with up to a few years of experience to build a profession in a global IT-enabled services organisation. The position involves coping with global voice assistants, troubleshooting technical problems related to gadgets, and WiFi networks. Candidates should have incredible English communication skills and simple technical information. The process offers aggressive profits (₹3–3.5e LPA), rotational night shifts, and -way cab provider. Walk-in interviews are open from the fifth to the sixth of June. Apply now and be a part of Sutherland!
- Role: Technical Support Associate
- Location: Chennai
- Salary: ₹3-3.5 Lacs P.A
- Experience: 0 – 3 years
- Job Type: Full Time
Sutherland Entry Level Job Description:
As a Technical Support Associate, you’ll be the first point of contact for customers encountering issues with gadgets, networks, or offerings. Your middle obligation could be to offer efficient and empathetic solutions to technical queries and troubleshoot common problems associated with devices and WiFi networks.
This is a voice-primarily based position related to interactions with international clients, in which your capacity to speak truly and optimistically in English will play an essential role.
Sutherland Entry Level Job Key Responsibilities:
- Handle inbound calls to solve customer issues associated with hardware, software, or connectivity.
- Diagnose and troubleshoot basic technical problems regarding net/WiFi networks or gadgets.
- Provide step-with the aid of-step technical assistance to customers in a professional and pleasant way.
- Maintain correct documentation of purchaser interactions within the system.
- Escalate unresolved issues to higher-stage support when necessary.
- Follow conversation protocols and organization procedures always.
Sutherland Entry Level Job Eligibility Criteria:
Education: Any Graduate (UG/PG)
Experience: Minimum of 6 months in a global voice procedure is preferred.
Sutherland Entry Level Job Skills:
- Excellent verbal communication in English
- Basic technical troubleshooting know-how
- Ability to paintings in night shifts and rotational shifts
- Customer-centric method and hassle-fixing attitude
Why Join Sutherland?
Sutherland is more than just a global BPM enterprise—we’re a virtual transformation companion centered on handing over human-targeted, era-pushed answers. With a sturdy presence throughout a couple of geographies, we provide a collaborative and inclusive work lifestyle in which innovation and growth are at the center.
- Global Exposure: Work with international customers and gain valuable intercultural communication experience.
- Career Advancement: We believe in nurturing inner talent and providing numerous opportunities to get to know you and develop applications.
- Modern Infrastructure: Comfortable workspaces with trendy facilities at our Chennai campus.
- Transport Support: Safe and dependable -way cab service available for employees within 25 km.
- Permanent Employment: Full-time and everlasting role with appealing advantages.
Sutherland Entry Level Job Working Environment:
The working environment at Sutherland is dynamic, professional, and supportive. Employees operate in a modern office setting equipped with advanced infrastructure, creating a comfortable and efficient workspace. The company fosters a culture of continuous learning, collaboration, and inclusion, encouraging team members to grow both personally and professionally. With rotational shifts and a five-day workweek, work-life balance is maintained. Supportive leadership, structured training programs, and career advancement opportunities make it an ideal place for both freshers and experienced professionals. Additionally, Sutherland offers a safe environment with facilities like two-way cab services for night shifts, ensuring employee well-being and convenience.
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