Sutherland Freshers Walk in Drive: Sutherland is conducting a direct walk-in interview for Customer Support roles, both Voice and Non-Voice. Freshers and experienced candidates are welcome. Strong communication skills and a customer-focused attitude are required.
- Job Description: Sutherland Freshers Walk in Drive
- Salary: Not Disclosed
- Location: Chennai
- Company: Sutherland
- Qualification: Any Graduate
- Experience: 0-4 years
About Company:
Sutherland is an international enterprise manner transformation organization, helping organizations achieve non-linear boom through splendid purchaser stories. Established in 1986, it specializes in digital transformation, automation, and innovation across industries along with healthcare, banking, e-commerce, and era. With a presence in over 20 nations, Sutherland employs current generation, analytics, and human ingenuity to power operational excellence. The agency’s services encompass customer support, IT services, back-workplace operations, and consulting. Sutherland is devoted to handing over measurable results and seamless reviews for clients and their clients.
Sutherland Freshers Walk in Drive Job Description;
Sutherland is hiring for Voice and Non-Voice Customer Support roles. The function includes helping clients through cellphone (Voice) or e-mail (Non-Voice), resolving queries, and ensuring satisfaction. Ideal applicants need to have excellent verbal exchange talents, both verbal and written. Freshers and experienced applicants are welcome. Immediate joiners favored.
Role and Responsibilities:
Voice Process Responsibilities:
- Interact with global customers over the smartphone, assisting them with their queries, providing product records, and providing troubleshooting help.
- Deliver exceptional customer service by ensuring effective verbal exchange and backbone of purchaser problems.
- Process orders, returns, and exchanges while maintaining a high level of purchaser pride.
Non-Voice (Email) Process Responsibilities:
- Handle consumer inquiries and aid requests through electronic mail, ensuring set-off, clean, and professional communique.
- Assist with troubleshooting, product statistics, and different purchaser problems, all whilst retaining an excessive degree of accuracy in written conversation.
- Ensure that all e-mail queries are resolved in a well-timed way, following organization recommendations and methods.
Skills Required:
Excellent Communication Skills: Clear and powerful verbal and written conversation is important. Ability to speak expectantly and professionally in English with global customers.
Grammatical Accuracy: Candidates ought to have terrific written talents with a sturdy grasp of English grammar for e-mail communication.
Problem Solving: Ability to analyze patron troubles quickly and locate appropriate answers.
Time Management: Ability to deal with more than one query straight away at the same time as making sure well-timed and effective responses.
Customer-Centric Attitude: A positive and proactive technique to customer service, aiming to resolve troubles with empathy and professionalism.
Adaptability: Willingness to paintings in rotational shifts, including weekends, to house global consumer needs.
Qualification & Experience:
Educational Qualification:
- Minimum qualification of +2 / Diploma (3 years) or any graduate (any stream).
- No backlogs at the time of application.
Experience:
- Both fresher and experienced candidates are encouraged to apply.
- For experienced candidates, 0 to 3 years of relevant experience in the BPO sector or customer support role is preferred.
- Immediate joiners are highly preferred.
Location Preferences:
Candidates must be based in Chennai or within a 30 KM radius of Perungalathur, as the position requires physical presence at the office.
Interview Details:
Date & Time: 10th December – 16th December , 11.00 AM – 2.00 PM
Venue: Sutherland A1, Ground floor Gateway Office Park, Perungalathur, Chennai Landmark opposite to Railway station.
Contact – Divya ( 9384663108 )
Benefits at Sutherland:
Career Growth Opportunities: Comprehensive training packages and inner promotion policies assist personnel improve their careers.
Competitive Compensation: Attractive earnings applications, performance incentives, and benefits aligned with industry standards.
Work-Life Balance: Flexible schedules, paintings-from-home alternatives for eligible roles, and supportive surroundings.
Employee Wellness Programs: Healthcare benefits, well-being initiatives, and access to mental fitness guide to ensure average well-being.
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