- Sutherland Jobs for Freshers in Chennai
- Job Title: Customer Service Associate (Freshers)
- Company: Sutherland Global Services
- Degree: Any Graduate Can Apply
- Salary: Rs. 25,000 – 46,000/-PM
- Location: Chennai, India
- Experience: 0-2 years of Experience
Overview: Sutherland Jobs for Freshers in Chennai
Sutherland Global Services, a global chief in enterprise device outsourcing (BPO), is providing thrilling career possibilities for freshers in Chennai. We are looking for dynamic, enthusiastic people to sign up for our group as Customer Service Associates. This function offers a quick-paced,
a customer-focused environment that offers ample learning and boom opportunities for freshers in search of to start their career within the BPO enterprise.
Key Responsibilities: Sutherland Jobs for Freshers in Chennai
- Customer Support: As a Customer Service Associate, you may be the first factor of contact for clients. You will assist, cope with queries, clear up complaints, and make certain clients delight in an expert and well-timed manner.
- Product Knowledge: You may be chargeable for acquiring in-depth facts approximately the organization’s products or services and ensuring that customers reap accurate records and solutions.
- Problem Resolution: Address and clear up consumer issues, whether or now not associated with product capability, billing, or provider inquiries, making sure the clients’ needs are met right away.
- Service Excellence: Deliver high-quality customer service by the manner of adhering to service stage agreements (SLAs) and following popular running techniques (SOPs) for managing consumer interactions.
- Documentation and Reporting: Maintain records of client interactions, comply with-up responsibilities, and problems, and make sure the proper escalation method is located even as important.
- Team Collaboration: Work in near coordination with other departments and institution individuals to make certain customer satisfaction and to deal with any bypass-useful issues that can arise.
Skills and Qualifications: Sutherland Jobs for Freshers in Chennai
- Educational Requirements: Freshers with a heritage in any region (preferably B.Com, BBA, BA, BCA, or equivalent) are welcome to use.
- Communication Skills: Excellent verbal and written verbal exchange abilties in English are a need to. Knowledge of extra languages which includes Tamil or Hindi might be an introduced benefit.
- Customer Orientation: A purchaser-first thoughts-set, with the capacity to actively pay interest and cope with customer needs successfully.
- Problem-Solving: Ability to address hard situations with patience and professionalism, presenting well-timed and effective answers.
- Technical Skills: Basic computer information and familiarity with MS Office programs are required.
Additional Benefits: Sutherland Jobs for Freshers in Chennai
- Training: Comprehensive training programs may be supplied to all new hires to equip them with the critical talents and expertise to carry out efficaciously in their roles.
- Career Growth: Sutherland encourages internal promotions and career advancement, supplying an established professional direction for excessive performers.
- Work Environment: A vibrant, inclusive, and collaborative painting way of life that values worker contribution and gives opportunities for continuous mastering.
How to Apply for Sutherland Jobs for Freshers in Chennai?
Interested candidates are encouraged to apply online through Sutherland’s careers portal or attend the walk-in interviews at our Chennai workplace. Ensure you carry your up-to-date resume and any essential files for the interview method.
Start your career with Sutherland Global Services in recent times, and be a part of a main international business enterprise that values patron enjoy and gives great opportunities for professional increase!
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