Sutherland Recruitment of Associate Customer Service for the position of Associate Customer Service with a Work-from-home option in India. This full-time position is open to freshers with a Bachelor’s Degree. As an Associate Customer Service representative, you’ll manage customer inquiries, provide help, and make certain brilliant carriers via smartphone, email, or chat. Strong verbal exchange abilities and problem-solving abilties are key. The position gives an aggressive salary of $20–$30 in keeping with the hour, offering a brilliant entry-level possibility for recent graduates.
- Role: Associate Customer Service
- Location: India ( Work From Home )
- Company: Sutherland Global Services
- Salary: $20–$30 an hour
- Qualifications: Bachelor’s Degree
- Experience: Freshers
- Job Type: Full Time
About Sutherland:
Sutherland Global Services, installed in 1986, is an international leader in business way and generation control offerings. The employer offers an incorporated portfolio of analytics-driven lower back-workplace and client-managing solutions that aid the whole client lifecycle. Headquartered in Pittsford, New York, Sutherland operates throughout sixty-one places of work globally, the usage of over forty,000 experts proficient in 32 languages. Their services cater to severa industries, along with banking, finance, healthcare, insurance, retail, generation, and tour. Sutherland’s expertise encompasses virtual transformation, cloud engineering, synthetic intelligence, and advanced analytics, aiming to deliver measurable results which include income increase and operational overall performance.
Job Summary:
Sutherland Global Services Ltd is hiring Work from work-from-home associates in Customer Service to provide first-rate customer support and solutions. This function is critical in making sure customer pride is at the same time as retaining the corporation’s values of integrity, teamwork, and innovation.
Key Responsibilities:
- Customer Interaction: Act as the first point of touch for consumer inquiries and concerns.
- Complaint Handling: Address and remedy consumer proceedings correctly, maintaining professionalism.
- Documentation: Record consumer interactions and remarks in enterprise structures for accurate reporting.
- Team Collaboration: Work with crew members and departments to decorate customer service and resolve issues.
- Training & Development: Participate in schooling sessions to stay updated on product know-how and satisfactory practices.
- Performance: Meet or exceed carrier metrics and SLAs.
Required Skills and Qualifications:
- Education: High college diploma or identical (degree is a plus).
- Communication: Excellent verbal and written communique capabilities in English.
- Problem-Solving: Strong potential to solve client troubles with a customer-centered technique.
- Computer Proficiency: Ability to navigate a couple of software packages and use pc systems successfully.
- Independence: Work independently with minimal supervision at the same time as dealing with time successfully.
Experience:
- Preferred: Previous experience in customer support, name center, or related fields is favored however now not obligatory.
- Advantage: Familiarity with CRM structures and customer service systems is a plus.
Working Hours:
- Flexible Schedule: Full-time and part-time positions available.
- Availability: May include evenings and weekends based on commercial organization requirements.
Knowledge, Skills, and Abilities:
- Detail-Oriented: Strong interest in elements and capacity to multitask.
- Adaptability: Positive mindset and willingness to observe and tackle new disturbing conditions.
- Interpersonal Skills: Ability to construct rapport and keep strong client relationships.
- Calm Under Pressure: Ability to cope with stressful situations calmly and professionally.
Benefits:
- Competitive Salary: Offers a profits variety of $20–$30 in keeping with an hour with standard overall performance-primarily based definitely incentives.
- Remote Work Flexibility: Provides artwork-from-domestic options to help artwork-lifestyles balance.
- Training & Development: Access to complete training and non-stop expert development.
- Health Benefits: Includes fitness, dental, and retirement blessings (difficulty to eligibility).
- Career Growth: Opportunities for professional development inside an international organization.
Why Join Sutherland:
- Employee-Centric Culture: Employees are valued as the corporation’s best asset.
- Growth Opportunities: Work in a dynamic, numerous workplace that encourages increase, collaboration, and innovation.
- Empowerment: Associates are empowered to gain their full functionality at the same time as contributing to notable patron reports.
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