Sutherland Walk in Drive in Mumbai: Sutherland is conducting a walk-in drive for International Voice/Email Process positions. This opportunity is ideal for candidates with excellent communication skills. Candidates will be assessed for roles involving customer support, and handling voice or email-based queries. Walk-in interviews are being held at the specified location.
- Company: Sutherland
- Job Title: Customer Retention – Voice/Blended
- Location: Airoli, Navi Mumbai, Maharashtra
- Salary: ₹1-3.5 Lacs P.A
- Experience: 0-1 year
- Education: 12th Pass or Graduation
Interview Details:
Date & Time: 29 November – 7th December, 4.00 PM – 7.00 PM
Venue: 5th Floor, Liberty Tower, Kalwa Industrial Area Thane Belapur Road, Airoli, Navi Mumbai, Maharashtra 400708.
Contact – HR Namira Khan ( 8983201447 )
About Company:
Sutherland is an international method transformation employer that offers clients revel in control and commercial enterprise procedure outsourcing (BPO) offerings. With a presence in over 20 countries, it serves industries like healthcare, finance, retail, and technology. Sutherland gives a wide variety of offerings, consisting of customer service, technical support, and digital transformation. Known for its revolutionary method and awareness of leveraging generation to decorate purchaser stories, Sutherland facilitates corporations to optimize operations and pressure boom through scalable, custom-designed solutions.
Sutherland Walk in Drive in Mumbai Job Description:
Sutherland Global Services is working to announce more than one opening for International Voice and Non-Voice Processes primarily based in their Airoli, Navi Mumbai office. This opportunity gives freshers in addition to experienced specialists a danger to work in a dynamic environment, dealing with worldwide customers.
Key Responsibilities:
Customer Interaction: Responding to inbound and outbound customer calls and emails for help, addressing inquiries, providing statistics, and resolving issues directly.
Service Excellence: Delivering notable customer service by ensuring well-timed and accurate responses to all patron queries. Ensuring that customers’ problems are resolved inside organization protocols.
Retention: Focusing on patron retention and satisfaction, identifying possibilities to enhance purchaser revel through powerful communication.
Documentation: Properly documenting client interactions, inquiries, and requests inside the CRM structures. Ensuring all information is updated and maintained correctly.
Collaboration: Working with group contributors to ensure seamless communication throughout the department. Collaborating with different departments to provide solutions whilst vital.
Target Achievement: Meeting performance objectives related to name handling, reaction times, customer pleasure, and different KPIs.
Skills and Qualifications:
Communication Skills: Strong verbal and written conversation capabilities in English are a need. The capacity to specific ideas truly and efficaciously is prime to this role.
Customer-Centric Mindset: A strong recognition of purchaser pride with the capability to deal with client issues with professionalism and empathy.
Problem-Solving Ability: Capable of resolving client problems effectively, sometimes requiring quick questioning and decision-making.
Multitasking: Ability to address multiple customer interactions (voice and email) concurrently whilst preserving interest in detail.
Adaptability: Comfortable working in a fast-paced surrounding, coping with varying shifts, and adjusting to purchaser desires.
Educational Requirements:
- referred: Higher Secondary (12th Pass) or Graduation (Any stream)
- Required Experience: At least 1 year of experience in an international BPO (voice or blended) is preferred. Freshers with a keen interest in customer service can also apply.
How to Apply:
Interested candidates can walk in for an interview between 29th November to 7th December from 4:00 PM to 7:00 PM at the venue mentioned below. Please bring your updated resume for the interview.
Benefits at Sutherland:
Competitive Salary: ₹18,000 to ₹30,000 annually, based on experience and performance.
Incentives: Lucrative month-to-month and quarterly performance incentives, tour allowance, and extra time bonuses (concern to department rules).
Medical and Insurance Benefits: Comprehensive health insurance and coincidence coverage.
Job Stability: Permanent, full-time employment with a reputed international business enterprise.
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