Sutherland Walk in for International Voice Process | Freshers

Sutherland Walk in for International Voice Process for their Customer Success Associate Role in Hyderabad. This Full-time position is open to freshers and candidates with as much as four years of experience. The position includes coping with inbound calls from worldwide customers, supplying product and service help, and resolving technical troubles. Candidates need to possess brilliant communique abilities in English, be comfortable working in a dynamic environment, and be to be had for 24/7 shifts. Graduation isn’t always obligatory.

• Role: Customer Success Associate
• Location: Hyderabad
• Company: Sutherland
• Salary: Not Disclosed
• Qualifications: Graduation Not Required
• Experience: 0 – 4 years
• Job Type: Full Time

Walk-in-Interview Details:

Dates: November 5th to November 14th, 10:00 AM to 2:30 PM

Contact Person: HR Santoshi

Contact Numbers: 9014316036, 7673939326 (HR Zaid), 7205207551 (HR Jyotirmayee)

Reference ID: HR Santoshi (must be mentioned on the resume)

Immediate Joiners Only: No digital interviews; candidates have to be cushty operating in the workplace.

Cab Facility: Two-way cab furnished for night shifts within 25 km of the workplace.

About Sutherland:

Sutherland is a leading digital transformation company with over 35 years of experience, focusing on improving purchaser studies through human-focused layout, AI, and automation. With a venture to supply excellent, engineered studies, Sutherland combines actual-time analytics and cognitive technology to force boom for clients. The employer is committed to operational effectiveness and cultural integration, fostering a collaborative environment for its worldwide group of workers while focusing on measurable consequences and customer delight.

Job Description:

The International Voice Process at Sutherland includes offering awesome customer support to global customers, mainly from the U.S. And Dubai. Employees take care of incoming calls, help with product and service inquiries, and clear up technical problems at the same time as maintaining clear conversations. The position gives opportunities for skill improvement in a dynamic work environment, with bendy 24/7 shifts, training, and benefits like cab services for nighttime shifts, making it perfect for fresher and experienced candidates.

Responsibilities of International Voice Process at Sutherland:

• Customer Support: Handle incoming calls from worldwide clients, normally from the U.S. And Dubai.
• Issue Resolution: Assist with product and service inquiries, addressing technical issues.
• Communication: Maintain clear and effective communique with customers to recognize their needs.
• Problem-Solving: Utilize problem-fixing talents to assist customers successfully and make certain pleasures.
• Documentation: Accurately report customer interactions and resolutions for reference and best manipulation.

Preferred Candidate Profile:

• Language Skills: Must be fluent in English.
• Communication Skills: Excellent verbal conversation is vital.
• Education: Graduation is now not mandatory; open to freshers and skilled applicants.

Eligibility:

Immediate joiners handiest.

Candidates from outdoor the city are strictly ineligible.

Interview Process Rounds:

• HR Interview
• Assessment Test
• Operations Interview

Required Documents:

Candidates have to carry the following documents to the interview:

• Updated Resume
• Hard Copy of Aadhar Card
• Vaccination Certificate (mandatory)

Key Skills for the Role:

• Solving Queries
• Inbound Calls
• Customer Relationship Management
• Customer Service and Support
• Client Satisfaction
• International Voice Process Expertise

Experience Required: 0 – four years (Freshers and skilled applicants welcome)

Work Schedule: 24/7 shifts with rotational week offs (5 days running in line with the week)

Benefits of Working at Sutherland:

• Skill Development: Opportunity to enhance emotional intelligence and communique talents.
• Flexible Shifts: 24/7 shift availability with rotational week offs.
• Cab Facility: Two-manner cab service supplied for nighttime shifts within a 25 km radius.
• Work Environment: Collaborative and supportive group tradition.
• Career Growth: Opportunities for advancement inside the business enterprise.
• Learning Opportunities: Continuous gaining knowledge of approximately merchandise, services, and customer relationship management.

Reasons to Join the International Voice Process at Sutherland:

• Career Opportunities: Access to several professional development opportunities inside a worldwide company.
• Skill Enhancement: Develop precious communique, trouble-solving, and customer service skills.
• Dynamic Work Environment: Work in fast-paced, supportive surroundings that encourage teamwork and collaboration.
• Comprehensive Training: Receive schooling to ensure proficiency in handling consumer inquiries and technical issues.
• Flexible Work Schedule: Enjoy 24/7 shift options that accommodate special life.
• Employee Benefits: Access to perks like cab services for night shifts and a focus on worker well-being.

Apply Now

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