Sutherland Walk-in-Interview:
Sutherland is urgently hiring freshers for International Voice Process roles. A walk-in drive is scheduled on 16th and 17th August 2024 in Chennai. This is a superb opportunity for candidates seeking to begin their career in a global organization. Ideal applicants need to have high-quality communique talents, a willingness to paint on night shifts, and be ready to deal with patron queries from worldwide clients. Freshers are welcome. Location: Chennai. Please bring your updated resume for the interview.
- Company: Sutherland
- Position: International Voice Process
- Location: Chennai
- Salary: ₹2.5-3 LPA
- Experience: 0 – 5 years
- Openings: 50
Interview Details:
Dates & Time: 16th August – 17th August, 10:30 AM – 5:30 PM.
Venue: Sutherland Global Services, A1 Block, Ground Floor, Gateway Office Parks, GST Road, Perungalathur, Chennai 600063.
Contact: Cathy @ 7358645697.
About Company:
Sutherland is a worldwide enterprise system outsourcing (BPO) and digital transformation enterprise, imparting services throughout client revel in, generation, and enterprise operations. Founded in 1986, Sutherland operates in over 60 places across 19 countries, serving clients in industries together with healthcare, finance, technology, and retail. The enterprise is thought for leveraging AI, analytics, and automation to beautify patron interactions and streamline enterprise techniques, making it a dependent accomplice for lots of Fortune 500 organizations globally.
Job Description:
As part of the International Voice Process crew, the right candidate should have robust verbal exchange skills, the capacity to conform to a dynamic painting environment, and the willingness to work night-time shifts. This function typically revolves around presenting voice-based total customer support inside the travel area, a zone that requires precision, staying power, and brilliant customer service skills.
Key Responsibilities:
- Handle inbound and outbound calls, ensuring consumer queries are resolved successfully and correctly.
- Provide correct facts associated with journey bookings, itineraries, cancellations, and different services.
- Maintain high standards of customer service, aiming to beautify consumer pleasure.
- Follow organization protocols and guidelines in the course of consumer interactions.
- Work collaboratively with group contributors to achieve departmental goals.
Selection Process
The selection procedure for this position includes 3 key ranges:
HR Screening: Initial interplay with HR to assess the candidate’s shape for the role primarily based on communique abilties and basic eligibility criteria.
Online English Assessment: This degree consists of voice, e-mail, analytical, and typing exams to assess the candidate’s proficiency in English and their capability to handle patron interactions.
Panel Interview: The final level entails an interview with a panel of senior team individuals who will verify the candidate’s suitability for the function primarily based on their performance in the preceding tiers and their universal demeanor.
Educational Qualifications:
High School Degree or GED: This is the minimal educational qualification required for this role.
College Degree: While now not mandatory, applicants with a college degree are desired.
Certification in Travel-Related Courses: Additional certifications from any journey faculty, university, or institute would be an introduced gain and will decorate the candidate’s possibilities.
Work Environment:
The role is based in Sutherland’s Chennai office at Perungalathur. Candidates should be willing to work from the office five days a week and be comfortable with night shifts, which are a standard requirement given the international nature of the work.
Benefits at Sutherland:
Comprehensive Health Benefits: Employees acquire scientific, dental, and vision insurance, ensuring their well-being and peace of thoughts.
Career Growth Opportunities: Sutherland presents ongoing education and development programs, permitting employees to strengthen their careers and gather new talents.
Work-Life Balance: Flexible work schedules, along with work-from-domestic alternatives, assist employees in maintaining a wholesome work-existence stability.
Employee Recognition Programs: Sutherland values employee contributions via diverse recognition programs, providing rewards and incentives for exquisite overall performance, and fostering a fine work environment.
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