Sutherland Walkin For Voice and Non-Voice Process | WFH/WFO

Sutherland Walkin For Voice and Non-Voice Process roles in Navi Mumbai. September 27, 2024, Candidates will handle customer inquiries via calls, emails, and chat, presenting powerful answers and support. Strong English conversation talents are important. This full-time role is open to any graduate or postgraduate, with a salary range of ₹2.75-3.37 Lacs P.A. Experience is not mandatory, making it ideal for freshers.

• Role: Voice and Non-Voice Process
• Location: Navi Mumbai 
• Company: Sutherland
• Salary: ₹2.75-3.75 Lacs P.A
• Qualifications: Any Graduate or Postgraduate
• Experience: 0 – 1 years
• Employment Type: Full Time,/WFH/WFO

Details:

Date: September 25-27, 2024

Time: four:00 PM – 6:00 PM

Venue: Fifth Floor, Liberty Tower, Kalwa Industrial Area, Thane Belapur Road, Airoli, Navi Mumbai, Maharashtra 400708

Contact Person: HR Namira at 8983201447

About Company:

Sutherland is an international leader in industrial organization method outsourcing (BPO), presenting modern solutions in customer support, technology, and analytics. With a focus on improving patron reports, Sutherland serves customers at some stage in severa industries, collectively with healthcare, finance, and telecommunications. The organization emphasizes employee improvement and gives a dynamic painting environment. Known for its dedication to operational excellence, Sutherland leverages advanced technologies and professional specialists to deliver wonderful services and stress industrial agency transformation for its companions globally.

Sutherland Walkin Job Description:

Join Sutherland as part of the Voice and Non-Voice Customer Service crew in Navi Mumbai. You may be liable for addressing customer inquiries via calls, emails, and chat, making sure of excellent service and quick resolutions. Candidates need to possess strong English communique abilties and be snug working in a quick-paced environment with rotational shifts. Fresh graduates and postgraduates are welcome to apply for this full-time position.

Job Responsibilities:

• Handling Incoming Calls: Respond to patron queries and offer useful resources via diverse channels, collectively with phone, email, and chat.
• Voice Support: Candidates want to have robust verbal communication skills to help customers correctly.
• Resolving Queries: Actively artwork on resolving purchaser problems and ensuring pride.
• Adaptability: Candidates need to be comfortable working in a brief-paced, converting surroundings even as retaining professionalism.

Preferred Candidate Profile:

• Communication Skills: Must showcase excellent English verbal exchange capabilities.
• Team Player: Ability to paint collaboratively inside a team- primarily based total surroundings.
• PC Skills: Basic facts of Microsoft Office (Outlook, Word, Excel) and keyboarding competencies.
• Metric Achievement: Candidates ought to be driven to satisfy and exceed overall performance metrics and goals.
• Freshers Welcome: Open to easy graduates or the ones seeking to begin their profession in customer service.

Perks and Benefits: 

• Lucrative Incentives: Performance-primarily based incentives to reward difficult paintings.
• Rotational Off: Flexible running hours with rotational days off.
• Medical Insurance: Coverage for personnel to ensure their health and well-being.
• Cab Facility: Transportation assistance for employees traveling to and from paintings.
• Traveling Allowance: Additional guide for commuting costs.

Location Restrictions: 

Thane to Panvel (Trans Harbour)

Vashi to Kurla (Harbour Line)

Kalyan to Ghatkopar (Central Line) Candidates dwelling outdoor those boundaries aren’t eligible for this opportunity.

Approximately organization

What is the interview procedure for Sutherland?

1. Application Submission: Candidates put up their resumes through activity portals or immediately at walk-in drives.

2. Initial Screening: HR conducts a preliminary screening of resumes to shortlist candidates based totally on required qualifications and skills.

3. Telephonic Interview: Shortlisted candidates can also moreover undergo a quick telephonic interview to assess their conversation competencies and easy qualifications.

4. Face-to-Face Interview: Candidates are invited for an in-character interview at the Sutherland workplace. This typically involves:

5. HR Interview: Discussion approximately the candidate’s history, experience, and motivations.

6. Technical/Role-Specific Interview: Assessment of competencies applicable to the activity, along with hassle-fixing talents and position-unique questions.

Apply Here

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