Sutherland WalkIn Voice Blended position. Freshers are eligible to use. The position offers opportunities to work in customer support, dealing with both inbound and outbound calls. Ideal candidates must have correct communication competencies and be keen to start a profession in a dynamic environment.
- Position: Voice Blended Associate
- Salary: Rs 2.75-3.75 Lacs P.A.
- Location: Hyderabad
- Company: Sutherland
- Qualifications: Graduation Not Required
- Experience: 0 – 3 years / Fresher
- Job Type: Full-Time, Permanent
Interview Details:
Date and Time: 2nd December – 9th December 9.30 AM – 1.30 PM
Sutherland, 7th floor, Divya Sree building, Lanco Hills Technology Park, Lanco Hills Private Rd, Hyderabad, Telangana, 500089
Contact – HR SUPRAJA ( 8919830369)
ABOUT SUTHERLAND
Sutherland is a worldwide manner transformation organization, offering an extensive variety of patron revel in, commercial enterprise technique outsourcing (BPO), and technology offerings. Founded in 1986, the enterprise has a sturdy presence in over 20 nations, serving customers throughout various industries along with healthcare, finance, retail, and telecommunications. Sutherland makes a specialty of turning in give-up-to-cease answers to improve patron engagement, optimize operations, and beautify commercial enterprise performance.
The organization’s services include customer support, technical assistance, income and marketing, information analytics, digital transformation, and returned workplace answers. Sutherland is thought for its innovative use of era, consisting of AI, automation, and machine getting to know, to supply efficient and value-effective solutions. With a focal point on fostering collaborative and inclusive work surroundings, Sutherland offers sufficient increase possibilities for its personnel. The business enterprise prides itself on its purchaser-centric method, aiming to construct long-term, strategic partnerships.
Job Description: WalkIn Voice Blended Freshers
Job Overview:
We are looking for dynamic and enthusiastic freshers to enroll in our team as Voice Blended Associates. The function includes presenting extraordinary customer support and helping clients through both voice and non-voice channels. You may be part of a large team, enticing clients to remedy queries, offer solutions, and offer information approximately services or products. This is an excellent opportunity for people who are obsessed with customer interaction and equipped to begin their career within the BPO/KPO industry.
Key Responsibilities:
Customer Interaction:
- Professionally handle inbound and outbound calls.
- Respond to purchaser inquiries, solve problems, and offer product/service records.
- Support clients through email, chat, or different communique structures as required.
- Maintain clear and accurate communique with clients, ensuring excessive stage of satisfaction.
Problem Solving:
- Identify purchaser troubles, increase when essential, and comply with up to make certain time decisions.
- Assist clients with troubleshooting and guide them step-by means of-step through answers.
Product Knowledge:
- Gain comprehensive information on the company’s products and services to offer accurate and up-to-date facts.
- Ensure customers apprehend the services or products offered, assisting them make informed selections.
Quality Assurance:
- Maintain excessive tiers of accuracy and professionalism even as managing client queries.
- Follow set-up procedures and tactics to ensure steady provider shipping.
- Meet key overall performance signs (KPIs) associated with customer pleasure, name handling time, and problem resolution.
Team Collaboration:
- Work carefully with colleagues and supervisors to make certain seamless operations.
- Participate in group conferences and contribute to discussions on method upgrades.
Key Skills Required:
- Communication Skills: Excellent verbal and written communique abilties in [language(s) required].
- Customer-Centric Mindset: Focused on turning in wonderful customer support and trouble resolution.
- Technical Proficiency: Basic pc skills, familiarity with MS Office equipment, and ability to navigate CRM systems.
- Time Management: Ability to manipulate multiple duties correctly whilst keeping attention to the element.
- Adaptability: Willingness to learn new competencies, adapt to changing patron needs, and paint in quick-paced surroundings.
- Team Player: Ability to paint collaboratively in a group-pushed environment.
Educational Requirements:
- Minimum: High School degree or equivalent.
- Preferred: Bachelor’s Degree in any circulation (Freshers are recommended to apply).
Benefits:
- Competitive profits and overall performance-based total incentives.
- Opportunities for professional increase and advancement.
- Training and development packages to enhance abilties.
- Employee-pleasant work environment and lifestyle stability.
How to Apply:
Interested candidates are invited to attend the walk-in interview on [Date] at [Company Location]. Please convey a replica of your up-to-date resume and a valid ID proof.
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