Join Sutherland’s WalkIn Voice Blended role—an outstanding professional opportunity! Work in dynamic, collaborative surroundings with boom potential and aggressive pay. Enjoy flexible shifts, complete schooling, and super work-existence stability. Freshers and experienced applicants are welcome. Step right into a promising destiny with Sutherland’s supportive crew. Walk in these days and secure your possibility!
- Job Title: Voice Blended
- Salary: Rs 2.75-3.75 Lacs P.A.
- Location: Hyderabad
- Company: Sutherland
- Qualifications: Graduation Not Required
- Experience: 0 – 3 years
Interview Details:
Date and Time: 2nd December – 10th December 9.30 AM – 1.30 PM
Sutherland, 7th floor, Divya Sree building, Lanco Hills Technology Park, Lanco Hills Private Rd, Hyderabad, Telangana, 500089
Contact – HR Mahalakshmi ( 9705208646 )
ABOUT SUTHERLAND
Sutherland is an international enterprise process outsourcing (BPO) company specializing in customer revel in control, digital transformation, and era solutions. Founded in 1986, Sutherland has grown into a leading company of revolutionary services throughout industries like finance, healthcare, technology, and telecommunications. With headquarters in the United States and operations in over 19 nations, the company employs various, gifted personnel dedicated to delivering notable purchaser prices.
Sutherland gives a range of services, which include purchaser care, IT offerings, analytics, AI-driven answers, and consulting, helping businesses streamline operations, improve client delight, and drive the boom. The corporation is understood for its awareness of innovation, virtual solutions, and employee development, fostering a subculture of continuous getting-to-know and collaboration. Sutherland’s commitment to excellence empowers agencies to live competitively at the same time as creating opportunities for employees globally.
Job Overview: Walk-In Voice Blended Role
The Walk-In Voice Blended role is a dynamic and consumer-centric role that combines voice and non-voice duties, requiring effective conversation, problem-solving, and adaptability. This role entails managing patron inquiries, offering answers, and making sure to delight with the aid of interacting through calls and different conversation channels as part of a mixed environment.
Key Responsibilities:
Customer Interaction:
- Handle incoming and outgoing voice calls professionally and with politeness.
- Address client worries, questions, and comments promptly to ensure an unbrokenn customer review.
- Maintain a client-first mindset turning in an accurate, clear, and efficient carrier.
Blended Role Management:
- The transition among voice and non-voice tasks as wanted, consisting of handling emails, chats, or information entry.
- Balance multiple communication strategies to make certain timely responses and efficient workload management.
Problem-Solving:
- Analyze patron troubles, pick out root reasons, and solve proceedings efficaciously.
- Collaborate with group contributors or departments to deal with challenges and put in force solutions.
Documentation and Reporting:
- Accurately record purchaser interactions and preserve distinctive information to track tendencies or recurring issues.
- Update internal systems and comply with preferred operating tactics to ensure certain consistency and responsibility.
Performance Monitoring:
- Meet person and crew overall performance metrics inclusive of name managing time, first-class assurance requirements, and consumer pleasure.
- Participate in ordinary performance reviews and implement remarks for non-stop improvement.
Adaptability and Multitasking:
- Handle various purchaser wishes, technical problems, or adjustments in procedures efficaciously without compromisingfifinesPrioritize responsibilities to control time efficaciously while preserving attention to detail.
Skills and Qualifications:
- Strong verbal and written communication capabilities.
- Proven hassle-solving abilities and decision-making talents.
- Ability to remain calm beneath stress whilst addressing patron concerns.
- Proficiency in working communication equipment and structures.
- Experience in customer service roles or voice-related environments is a plus.
- Flexibility to address a combined role concerning each voice and non-voices with professionalism.
Ideal Candidate:
The ideal candidate can have a purchaser-orientated mindset, notable interpersonal abilities, and the potential to perform independently and collaboratively. They need to be keen to research, capable of adapting to alternatives, and committed to handing over an amazing experience for customers.
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