Sutherland Work From Home Jobs: Sutherland is offering a work-from-home opportunity for an Engineer – Implementation role. The position involves managing technical implementations, ensuring project timelines, and taking part with pass-purposeful teams to supply patron solutions.
- Job Role: Engineer – Implementation
- Company: Sutherland
- Salary: Not Disclosed
- Location: Hyderabad, Telangana (Work From Home)
- Job Type: Full-Time
- Qualification: Graduate
About Company:
Sutherland is a global provider of commercial enterprise system outsourcing (BPO) services, that specialize in client engagement, digital transformation, and generation answers. With a presence in over 20 international locations, Sutherland gives offerings throughout various industries, inclusive of healthcare, finance, retail, and telecommunications. The organization focuses on delivering innovative solutions via automation, AI, and statistics analytics to decorate client experiences and improve business results. Known for its commitment to excellence.
Job Description: Sutherland Work From Home Jobs
Sutherland is hiring an Engineer for technical support and troubleshooting in healthcare software. Responsibilities include installation, diagnostics, data management, and ensuring compliance with privacy regulations like HIPAA. Requires 3-5 years of experience, SQL skills, and willingness to work night shifts.
Responsibilities:
1. Technical Support and Troubleshooting:
Basic Technical Troubleshooting: You will be chargeable for diagnosing and resolving technical issues, particularly with healthcare software programs and machine configuration mistakes.
Installation and Setup: You could be tasked with configuring, putting in, and putting in place ancillary products, inclusive of software structures, consistent with project requirements and purchaser specs.
Diagnostics and Troubleshooting: The capability to quickly perceive problems with merchandise and provide timely and powerful resolutions is crucial in this function.
Problem Escalation: In cases in which technical issues can’t be resolved at your degree, you will amplify problems to better ranges of technical assistance or product leaders.
2. Data Management and Security:
Data Security and Compliance: An important part of the function may be making sure the safety of patient facts. You will need to have the know-how of pleasant practices for protecting sensitive records in compliance with policies like HIPAA (Health Insurance Portability and Accountability Act) and other privacy and safety suggestions.
Data Entry and Accuracy: Attention to detail is crucial whilst dealing with patient records inside healthcare structures.
Required Skills:
Application Skillset:
Software Systems for Healthcare: A strong expertise in software program solutions including healthcare structures which include Electronic Health Records (EHR), Practice Management (PM), and Health Information Exchange (HIE) structures.
SQL Querying: Proficiency in SQL, consisting of the ability to write complex queries with joins, subqueries, and other SQL operations for extracting and coping with statistics.
Operating Systems & Servers: Knowledge of commonplace working systems (e.g., Windows) and server environments, along with primary familiarity with Active Directory and server-associated obligations.
Ticketing Systems: Experience with ticketing systems together with ServiceNow or Jira, used for monitoring aid requests, prioritizing issues, and maintaining visibility of the reputation of tickets.
Basic Security Knowledge: An essential know-how of antivirus software programs, firewalls, and simple security protocols to ensure the safety of consumer facts and systems.
Qualifications:
Education: A graduate degree in a relevant field is mandatory.
Experience:
- 3-5 years of experience in technical support, implementation, or related roles.
- Prior experience interacting with US clients is preferred.
US Client Interaction: Experience running with US customers, mainly in the healthcare sector, is important. You will need to recognize and adhere to the specific needs and expectations of US-primarily based customers.
Benefits at Sutherland:
Work-from-Home Opportunities: Flexible far-flung work options to stabilize personal and expert existence.
Career Development: Access to education packages, certifications, and boom possibilities inside the company.
Health and Wellness: Comprehensive fitness advantages, along with medical, dental, and imaginative and prescient insurance.
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