Swiggy Hiring Senior Accounts Manager 2025 | Apply Here

Job Overview: Swiggy Hiring Senior Accounts Manager

Swiggy Dineout is hiring Senior Account Managers / Partner Success Managers for its Bangalore location to strengthen its fast-growing dining-out ecosystem. This role is designed for professionals who are passionate about customer success, relationship management, and business growth within the food, hospitality, or SaaS ecosystem. Employees in this role will work from the office and the field all five days a week, engaging closely with restaurant partners across the city.

As part of Swiggy Dineout, you will own the post-sales journey of restaurant partners, ensuring successful onboarding, feature adoption, measurable ROI, and long-term retention. You will act as a trusted growth advisor for restaurant owners and managers, helping them leverage Swiggy Dineout’s full-stack solutions—ranging from digital menus and CRM tools to reservations, QR ordering, and in-app payments.

This role is critical in scaling Dineout’s presence, improving partner satisfaction, and driving revenue growth. It requires strong stakeholder management skills, comfort with data and metrics, and the ability to influence non-technical partners. If you enjoy working at the intersection of technology, food, and business relationships, this opportunity offers high ownership, real-world impact, and long-term career growth with one of India’s most successful consumer internet companies.

Highlights (Summary)

• Role: Senior Account Manager / Partner Success Manager
• Location: Bangalore (Office + Field, 5 days a week)
• Industry: Internet / E-Commerce (Food & Dining)
• Work closely with restaurant owners and managers
• Own post-sales onboarding, adoption, and retention
• Drive partner ROI, feature usage, and revenue growth
• Be the city-level face of Swiggy Dineout
• Work with 21,000+ restaurant partners across 34 cities

Eligibility Criteria

To be eligible for this role, candidates should meet the following criteria:

• Bachelor’s degree in Business, Hospitality, Marketing, or a related field
• 4–7 years of experience in Account Management, Customer Success, Partner Success, or B2B relationship management
• Prior experience in F&B, hospitality, SaaS, CRM, POS, or restaurant-tech is highly preferred
• Experience managing city-level or portfolio-based accounts is a strong advantage
• Comfortable with field visits and on-ground partner engagement
• Strong communication skills in English and the local language

MBA or a hospitality background is an added advantage, but not mandatory.

Key Responsibilities

1. Partner Onboarding & Adoption

• Own end-to-end post-sales onboarding for assigned restaurant partners
• Lead onboarding of Swiggy Dineout’s product suite, including Digital Menu, CRM tools, reservations, and QR-based ordering
• Coordinate product setup, such as POS integration, QR deployment, menu uploads, floor plans, shifts, and outlet configuration
• Conduct structured product walkthroughs, demos, and staff training
• Ensure smooth go-live within defined timelines

2. Partner Success & Relationship Management

• Act as the single point of contact for restaurant partners in the city
• Build strong, long-term relationships with restaurant owners, decision-makers, and outlet managers
• Conduct regular check-ins, performance reviews, and on-ground visits
• Establish trust by understanding partner business goals and challenges

3. Driving ROI & Business Growth

• Help partners translate feature usage into measurable business outcomes, such as:

  • Higher average order value (AOV) through upsell and cross-sell

  • Improved repeat visits using CRM and targeted campaigns

  • Better table utilization and demand shaping

  • Reduced operational friction through QR-based ordering and billing

• Track and communicate ROI metrics, including adoption depth, repeat rate uplift, campaign performance, and menu-led revenue impact

4. Performance Monitoring & Reviews

• Conduct Monthly and Quarterly Business Reviews (MBRs/QBRs)
• Analyze performance data and recommend actionable improvements
• Identify early warning signs of churn and proactively resolve issues
• Ensure partners continue to see value from the platform

5. Expansion & Feature Adoption Support

• Identify opportunities to increase depth of usage across product features
• Train restaurant staff on new workflows and best practices
• Ensure adoption remains stable despite staff churn through SOPs and repeat training
• Support expansion across multiple outlets by showcasing success stories
• Collaborate with Sales and City teams for renewals and portfolio expansion

6. Product Support & Issue Resolution

• Act as first-level support for partner queries and product issues
• Coordinate with Product, Tech, Ops, and Support teams for resolution
• Ensure minimal downtime and a seamless partner experience

7. Partner Feedback & Continuous Improvement

• Act as the voice of restaurant partners internally
• Share structured feedback on product usability and feature gaps
• Contribute inputs to improve onboarding journeys and partner-facing processes

Skills Required

Core Skills

• Account Management
• Partner Success / Customer Success
• B2B Sales & Relationship Management
• Field Sales & On-ground Engagement
• Business Development

Functional Skills

• Understanding of ROI, growth levers, and business metrics
• Comfort with dashboards, performance reports, and data analysis
• Ability to train and influence non-technical stakeholders
• Strong problem-solving and ownership mindset

Communication Skills

• Excellent verbal and written communication
• Ability to build rapport with restaurant owners and managers
• Local language proficiency preferred along with English

Salary & Benefits

Swiggy offers a competitive compensation package aligned with market standards, along with performance-linked growth opportunities.

Benefits Include:

• Comprehensive health insurance
• Office cab and shuttle facilities
• Cafeteria and free meal benefits
• Job and soft-skill training programs
• Professional degree assistance
• Exposure to one of India’s fastest-growing consumer platforms
• High ownership and career growth opportunities

Selection Process

The typical selection process includes:

1. Resume shortlisting
2. Initial HR screening
3. Functional / role-specific interview
4. Business case or scenario-based discussion
5. Final HR and leadership round

Application Process

Applying Online:

• Visit Swiggy’s official careers page
• Search for Senior Account Manager / Partner Success Manager – Dineout
• Apply with an updated resume highlighting relevant experience

Why Join Swiggy Dineout Jobs?

Joining Swiggy Dineout means becoming part of a mission to redefine how India dines out. Dineout is building the country’s largest dining-out platform, processing over 100 million diners across 21,000+ restaurant partners in 34 cities and growing rapidly.

At Swiggy Dineout, your work directly impacts restaurant success, customer satisfaction, and business growth. You are not just managing accounts—you are enabling restaurant partners to grow their brand, increase demand, and build deeper customer relationships. The role offers high visibility, ownership, and the opportunity to work closely with founders, city teams, and product leaders.

Swiggy’s culture encourages innovation, learning, and accountability. Employees are empowered to make decisions, experiment, and drive outcomes. With strong backing from one of India’s top unicorn startups, Swiggy Dineout offers stability, scale, and continuous career progression.

If you are a foodie at heart, passionate about technology and partnerships, and eager to work in a fast-paced, impact-driven environment, Swiggy Dineout provides the perfect platform to grow professionally while shaping the future of dining in India.

About Swiggy

Swiggy is India’s largest online food ordering and delivery platform and one of the country’s most successful unicorn startups. Founded in 2014 and headquartered in Bangalore, Swiggy has transformed how millions of Indians discover, order, and enjoy food. Today, Swiggy operates in over 100 Indian cities, connecting customers with a vast network of restaurants through a seamless digital experience.

Beyond food delivery, Swiggy has expanded its ecosystem to include Instamart, Genie, and Dineout—each designed to solve everyday consumer needs through technology and logistics. Swiggy Dineout focuses on the dining-out experience, enabling customers to discover restaurants, make reservations, pay digitally, and save up to 40% on dining bills.

Swiggy’s success is driven by innovation, customer obsession, and a strong people-first culture. The company invests heavily in technology, data, and talent to deliver reliable, scalable solutions. With a workforce of passionate problem-solvers, Swiggy continues to push boundaries in convenience, speed, and customer experience.

As an equal opportunity employer, Swiggy fosters an inclusive and diverse workplace where talent is recognized and rewarded. Working at Swiggy means being part of a high-impact organization that is shaping the future of consumption and convenience in India.

Conclusion

The Senior Account Manager / Partner Success Manager role at Swiggy Dineout is a high-impact opportunity for professionals who thrive in relationship-driven, fast-paced environments. This role sits at the heart of Swiggy Dineout’s growth strategy, directly influencing partner success, retention, and revenue expansion.

With a unique mix of field engagement, data-driven decision-making, and strategic relationship management, the position offers meaningful responsibility and long-term career growth. Backed by Swiggy’s strong brand, technology, and scale, this role provides the chance to redefine how restaurants and consumers experience dining out in India. If you are passionate about food, partnerships, and growth, this role is a perfect next step.

FAQs – Swiggy Dineout Jobs

Q1. Is this a field role?
Ans.  Yes, the role involves office and field work all five days a week.

Q2. Which city is this role based in?
Ans.  Bangalore.

Q3. Is hospitality experience mandatory?
Ans.  Not mandatory, but highly preferred.

Q4. What is the experience requirement?
Ans.  4–7 years in account management or partner success roles.

Q5. Is this a permanent role?
Ans.  Yes, full-time and permanent.

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