Tata Communications Hiring Customer Service Executive| Apply Now

• Job Title: Customer Service Executive
• Company: Tata Communications
• Degree: Any Graduate Can Apply
• Salary: Rs. 18,000 – 45,000/- PM
• Job Type: Full-Time
• Location: Delhi, India – Remote
• Experience: Freshers/Experienced Both Eligible

About Tata Communications:

Tata Communications, a global leader in virtual infrastructure offerings, gives a great kind of conversation offerings, which include connectivity, cloud, protection, and collaboration answers. With a wealthy heritage and a destiny-focused vision, we empower groups and company carriers to harness the power of the era to convert their operations and enhance consumer tales.

Job Overview: Customer Service Executive

We are searching for devoted and customer-oriented humans to enroll in our dynamic customer support crew. As a Customer Service Executive, you’ll play a pivotal position in making sure our customers maintain of high-quality company and resources. Your number one duty may be to deal with consumer inquiries, resolve issues effectively, and provide correct information approximately our services and products.

Key Responsibilities:

1. Customer Interaction:

• Handle inbound and outbound calls, emails, and chat inquiries from customers in a professional and courteous manner.
• Listen attentively to the client’s dreams and issues; show empathy and information.

2. Issue Resolution:

• Identify and clear up client problems without delay and accurately with the resource of the usage of to-be-had resources.
• Escalate complex problems to suitable departments when important, making sure to comply with Via and backbone.

3. Product Knowledge:

• Maintain an in-depth expertise of Tata Communications’ services and products.
• Provide correct and comprehensive information to customers concerning merchandise, offerings, billing, and technical inquiries.

4. Data Management:

• Accurately document all patron interactions, inquiries, and resolutions in the CRM tool.
• Ensure purchaser facts are updated and maintained with precision.

5. Customer Satisfaction:

• Strive to acquire and exceed customer pride dreams.
• Collect customer feedback and provide insights for non-stop development.

6. Team Collaboration:

• Work collaboratively with institution individuals and distinct departments to remedy purchaser issues and improve issuer exceptional.
• Participate in team conferences and schooling durations to beautify records and talents.

7. Quality Assurance:

• Adhere to organization guidelines, techniques, and carrier necessities.
• Monitor and evaluate character universal overall performance metrics to ensure compliance with best assurance suggestions.

Qualifications and Skills:

1. Education: A high faculty degree or equal; a bachelor’s degree in a relevant vicinity is preferred.
2. Experience: Minimum of one year of experience in a customer support or name center feature.
3. Technical Skills: Proficiency in the utilization of CRM software program applications and Microsoft Office Suite (Word, Excel, Outlook).
4. Communication Skills: Excellent verbal and written communique abilities in English; extra languages are a plus.
5. Interpersonal Skills: Strong interpersonal abilities with the functionality to construct rapport with clients and crew people.
6. Problem-Solving Skills: Effective problem-solving competencies with a proactive method of resolving problems.
7. Time Management: Ability to control more than one obligation and prioritize successfully in short-paced surroundings.

Why Join Tata Communications?

• Career Growth: Opportunities for professional development and career improvement.
• Work Environment: A supportive and inclusive artwork way of lifestyle that values range and innovation.
• Training: Comprehensive schooling packages to enhance your skills and facts.
• Benefits: Competitive revenue, medical health insurance, retirement plans, and distinct worker advantages.
• Impact: Be part of a worldwide enterprise that makes a distinction within the international of communications and technology.

Application Process:

Interested applicants are invited to place up their resume and a cowl letter detailing their relevant enjoy and why they may be interested in this function. Please practice via our career portal or send your application to [insert contact details].

Click Here To Apply Online

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