- Job Title: Email Customer Support
- Company: TCS
- Degree: 12th pass/Any Graduate
- Salary: Rs. 22,5000 – 30,000/- Per Month
- Location: Hybrid/Remote
- Experience: Freshers/Experienced Both Eligible
About TCS:
Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business organization solutions. We partner with the sector’s biggest companies to help them navigate their virtual transformation journeys, ensuring innovation and operational excellence. Our commitment to offering top-notch issuers and fostering a culture of non-stop improvement makes TCS a favored enterprise and a trusted customer associate.
Job Overview: Email Customer Support
TCS is looking for a committed and purchaser-targeted character to enroll in our group as an Email Customer Support Representative. In this feature, you may be the number one point of touch for our clients, addressing their inquiries and resolving troubles through electronic mail communication. Your primary intention can be to deliver advanced patron enjoyment by way of presenting well-timed, correct, and professional responses to consumer queries.
Key Responsibilities:
1. Respond to Customer Inquiries:
- Manage and respond to an excessive volume of purchaser emails each day.
- Address patron questions, issues, and court cases in an expert and courteous way.
- Ensure all email interactions meet enterprise standards for readability, grammar, and professionalism.
2. Problem Resolution:
- Diagnose and remedy consumer issues successfully.
- Collaborate with one-of-a-kind departments to find answers and extend issues whilst essential.
- Follow up with customers to make sure their issues are resolved satisfactorily.
3. Documentation and Reporting:
- Maintain accurate and unique information on consumer interactions.
- Prepare and put up regular opinions on e-mail aid sports, together with commonplace issues and resolutions.
- Provide feedback to govern on regular issues and capacity enhancements to techniques.
4. Customer Relationship Management:
- Build and hold robust relationships with customers by offering amazing providers.
- Identify possibilities to decorate purchaser delight and loyalty.
5. Continuous Improvement:
- Participate in training classes to stay updated on product statistics and resource excellent practices.
- Contribute to crew conferences with guidelines for improving email help strategies.
- Stay knowledgeable about enterprise tendencies and enhancements in customer support.
Qualifications and Skills:
- Education: A high university diploma or equivalent; a degree in an associated discipline is desired.
- Experience: Minimum of one years of revel in in customer support, ideally in an electronic mail manual characteristic.
- Skills: Excellent written communique competencies with a sturdy command of the English language.
Ability to multitask and control time correctly in a short-paced environment.
Strong hassle-solving abilties and the ability to expect critically.
Proficiency in the utilization of customer support software and equipment.
Basic technical realize-the way to help clients with troubleshooting problems. - Key Competencies:
- Customer-Centric Approach: A deep dedication to presenting exceptional customer support.
- Attention to Detail: High diploma of accuracy in communique and documentation.
- Team Player: Ability to paint collaboratively inside a group environment.
- Adaptability: Flexibility to deal with loads of purchaser troubles and changing priorities.
- Professionalism: Maintain an excellent mindset and expert demeanor constantly.
Why Join TCS?
Career Growth: Opportunities for professional development and career improvement in an international commercial enterprise organization.
Training: Comprehensive training packages to decorate your competencies and know-how.
Work Environment: A supportive and inclusive painting environment that values variety and teamwork.
Benefits: Competitive profits and blessings package deal, which consists of medical health insurance, paid day without work, and extra.
Application Process:
Interested candidates are invited to publish their resume and a cowl letter explaining their suitability for the feature. Applications need to be despatched to [email address] with the trouble line “Email Customer Support Application – [Your Name]”.
TCS is an Equal Opportunity Employer. We have a laugh range and are committed to growing inclusive surroundings for all personnel. We welcome applications from all licensed candidates irrespective of race, faith, gender, sexual orientation, age, disability, or another foundation protected by means of manner of regulation.
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