TCS Walk in Drive in Kolkata: Tata Consultancy Services (TCS) is accomplishing a Mega Walk-In Drive in Kolkata for the positions of Quality Analyst, Quality Lead, and Quality Manager. This event seeks professional specialists with an understanding of best control and checking out. Interested candidates can attend the stroll-in for a threat to sign up for TCS.
- Job Description: TCS Walk in Drive in Kolkata
- Salary: Not Disclosed
- Job Roles: Multiple Roles
- Experience: 2–11 years
- Location: Kolkata
- Company: TCS
About Company:
Tata Consultancy Services (TCS) is an international chief in IT services, consulting, and enterprise answers, founded in Mumbai, India. As part of the Tata Group, TCS offers a huge range of offerings inclusive of virtual transformation, cloud computing, cybersecurity, and AI-driven answers. With a presence in over forty-five international locations, TCS serves industries that include banking, healthcare, retail, and telecommunications. Known for its innovation, employee-centric tradition, and sustainability projects, TCS is a relied-on companion for groups worldwide.
TCS Walk in Drive in Kolkata Job Descriptions:
TCS is hiring for Quality Analyst, Lead, and Manager roles. Responsibilities include performing quality checks, monitoring team performance, providing feedback, handling customer complaints, and ensuring compliance with policies. Skills required include strong communication, leadership, attention to detail, and experience in customer service or quality management.
1. Quality Analyst:
Responsibilities:
- Perform first-class checks in keeping with the best check plan.
- Monitor stay or record requires compliance with guidelines.
- Evaluate patron pride metrics and regulatory adherence.
- Provide feedback primarily based on conversation, professionalism, determination, and clarity.
- Conduct pass calibration with customers to bridge procedure gaps.
- Handle patron court cases and observe Lean & Six Sigma practices for manner improvement.
Skills:
- Strong conversation and analytical abilties.
- Attention to element, multitasking, and empathy.
- Relationship-building skills with the capability to evaluate and beautify customer pride.
Qualifications:
- Graduation in any stream.
- 12–24 months of experience as a quality auditor in customer service operations.
2. Quality Lead:
Responsibilities:
- Set clear goals and delegate duties with described time limits.
- Monitor team performance and ensure alignment with organizational goals.
- Provide training, training, and motivation to group contributors.
- Conduct group-building sports and foster a collaborative painting environment.
- Oversee day-to-day operations and make certain privateness for customer-associated facts.
Skills:
- Proven management skills and familiarity with performance metrics.
- Proficient in MS Excel and other business gear.
- Strong decision-making and time-management abilties.
- Excellent verbal exchange competencies to encourage and control groups efficiently.
Qualifications:
- Graduation in any stream.
- 12–24 months of experience in quality management roles.
- Experience in the service industry, preferably in ANZ Utilities.
3. Quality Manager:
Responsibilities:
- Lead service transport teams, resolve conflicts and optimize team efficiency.
- Respond directly to customer service issues and develop development plans.
- Create technique methods, rules, and client revel in enhancement strategies.
- Build sturdy customer relationships and perceive improvement opportunities.
- Monitor carrier transport metrics and put together designated overall performance reports.
Skills:
- Exceptional management, customer service, and first-rate control abilties.
- Resource planning information and experience in challenge management.
- Strong teamwork, organizational, and analytical competencies.
- Proficiency in enterprise-applicable software programs and equipment.
Qualifications:
- Graduation in any stream.
- Prior experience in the utility domain or service industry.
Mandatory Documents:
- Hard copy of the resume.
- Passport-size photograph.
- Original and photocopy of government ID proof.
Benefits at TCS:
Health and Wellness: Comprehensive health insurance, well-being applications, and intellectual health help.
Work-Life Balance: Flexible work hours, paintings-from-domestic options, and generous paid break day.
Career Development: Extensive knowledge of improvement opportunities, mentorship, and growth inside the agency.
Employee Recognition: Performance-primarily based bonuses, rewards, and popularity programs to realize worker contributions.
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