TCS Walk-in Drive in New Delhi | 0 yrs

TCS Walk-in Drive 2024: TCS is scheduled to rent for the Citizen Service Executive position. Candidates with B.E/B. Tech & BA, BBA, BBM, B.Com, B.Sc., BCA and MBA qualifications can practice. Interested and eligible candidates can attend the Walk-in interview on 03 July 2024. The unique eligibility and choice approach are defined below.

If you need to know more info regarding the task, like income, age, mode of software, exam, selection, utility, price, important dates, and job location, you could find them below. You can check the professional notification below if you nonetheless have any doubts.

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TCS Walk-in Drive 2024 for Citizen Service Executive:

Job Role	Citizen Service Executive
Qualification	BA, BBA, BBM, B.Com, B.Sc, BCA and MBA
Experience	Freshers
Salary/CTC	Rs. 2 – 3 LPA
Job Location	New Delhi
Venue Location	New Delhi
Walk-in Date	03 July 2024

Job Description:

The Citizen Service Executive is liable for dealing with inbound and outbound interactions with residents, addressing their queries, and resolving problems related to authorities services. This position involves imparting accurate information, coordinating with diverse authorities departments, and ensuring timely decision of complaints. The executive ought to maintain designated facts of all interactions and follow general operating techniques to make sure compliance and facts safety. Additionally, they may prepare normal reviews on provider metrics and take part in non-stop development projects. Strong communication capabilities, interest to detail, and the potential to control relationships with residents are vital for this role.

Job Responsibilities of a Citizen Service Executive:

Customer Interaction:

Handle inbound and outbound calls, emails, and chat requests from citizens, addressing their queries, concerns, and provider requests right away and efficaciously.
Provide correct statistics regarding authorities offerings, schemes, and techniques.

Issue Resolution:

Resolve citizen complaints and provider issues by using coordinating with relevant authorities departments and ensuring well-timed follow-up and backbone.
Maintain a log of all interactions, monitoring the reputation of complaints and ensuring all problems are resolved inside stipulated timelines.

Documentation and Reporting:

Accurately file all interactions, carrier requests, and resolutions inside the CRM gadget.
Prepare and submit normal reviews on service metrics, patron feedback, and regions of development to senior control.

Process Adherence:

Adhere to all popular working tactics and recommendations, even as handling citizen queries and proceedings.
Ensure compliance with information protection and privacy policies whilst coping with citizen statistics.

Continuous Improvement:

Participate in training classes to live up to date on new services, procedures, and technologies.
Provide feedback on routine troubles and advise enhancements to enhance the citizen provider experience.

Relationship Management:

Build and keep fantastic relationships with citizens, fostering trust and self-assurance in the offerings furnished.
Act as a liaison between citizens and authorities departments, ensuring effective verbal exchange and information.

Qualification and Skills:

Required Qualification: BA, BBA, BBM, B.Com, B.Sc., BCA, MBA
Communication Skills: Decent conversation and interpersonal skills
Personality: Good character and purchaser-dealing with capabilities
Language Proficiency: Proficient in English and local language
Technical Skills: Computer savvy with right keyboard abilities and accuracy
Experience: Freshers desired, with a maximum of 2 years of educational or employment gap

Why TCS:

Joining TCS method, being part of a dynamic and revolutionary group that values excellence and teamwork. TCS provides ample opportunities for profession increase and improvement via its complete education programs, various initiatives, and a supportive work surroundings. As part of TCS, you’ll paintings with leading-facet technology and world-class experts, contributing to significant initiatives that make a distinction. TCS is dedicated to fostering a way of life of inclusivity, non-stop gaining knowledge of, and expert improvement.