Tech Mahindra Customer Care Jobs: Tech Mahindra offers work-from-home Customer Care roles, focusing on resolving customer queries via calls, emails, or chats. The job requires excellent communication skills, a stable internet connection, and basic computer knowledge. Freshers and experienced candidates are welcome. Flexible schedules and training are provided for seamless onboarding.
- Job Role: Customer Care Executive(Voice and Non-Voice Process)
- Location: Greater Noida, Uttar Pradesh
- Salary: Not Disclosed
- Company: Tech Mahindra
- Qualification: Graduate
- Type: Full-time | Work from Home
- Experience: 0-2 Years
About Company:
Tech Mahindra is a main worldwide IT offerings and consulting organization, part of the Mahindra Group. It gives innovative solutions in areas consisting of digital transformation, consulting, and business re-engineering throughout industries together with telecom, healthcare, banking, and retail. Headquartered in Pune, India, Tech Mahindra has a sturdy global presence with a focus on consumer-centric services, current technology, and sustainable growth. The employer is devoted to handing over excellence through its various offerings in AI, automation, cloud, and cybersecurity.
Job Description: Tech Mahindra Customer Care Jobs
Tech Mahindra is hiring for Customer Care Executive roles (Voice and Non-Voice Process) in its Noida region. This function is an excellent opportunity for freshers and skilled applicants with precise conversation abilities to work in an expert environment and build their careers in the customer service area. Candidates might be accountable for providing top-notch resolutions to client queries and court cases even as preserving a nice customer enjoy.
Key Responsibilities:
Customer Interaction:
- Respond to purchaser inquiries right away and professionally via voice or non-voice channels.
- Ensure accurate and complete decisions of client queries and complaints.
Problem Resolution:
- Analyze and pick out the basic cause of troubles faced by clients and provide effective solutions.
- Escalate unresolved issues to better authorities or specialized groups, as essential.
Customer Satisfaction:
- Maintain excessive customer delight tiers with the aid of offering courteous and green providers.
- Handle consumer comments constructively and cope with any concerns raised.
Adherence to Standards:
- Follow business enterprise regulations, protocols, and pleasant requirements even as interacting with customers.
- Work in 24×7 shifts as required to meet provider transport targets.
Required Skills:
Communication Skills:
- Fluency in Hindi and English is mandatory.
- Ability to concentrate actively and respond effectively to customers.
Customer Orientation: Strong consciousness on handing over the fine possible customer revel in.
Problem-Solving Skills: Capability to address queries and solve troubles logically and systematically.
Adaptability: Willingness to work in shifts, such as nighttime shifts, as in line with enterprise necessities.
Qualifications:
Educational Background:
- Any graduate or postgraduate degree is suitable.
- Candidates with ranges together with B.A., B.C.A., B.B.A., B.Com, B.Sc, B.E., B.Tech, or M.A. Are welcome to use it.
Experience:
- Freshers with sturdy communique capabilities are endorsed to apply.
- Candidates with up to two years of applicable enjoy are desired.
Other Requirements:
- Immediate joiners only.
Work Location and Interview Details:
- Work Location: Tech Mahindra, B-19 Building, Opposite DME College, Noida Sector-62.
- Interview Location: Walk-in interviews at the same address.
- Contact: HR Neetu Mishra
Benefits at Tech Mahindra:
Health and Wellness: Comprehensive healthcare plans, such as medical, dental, and vision coverage, making sure personnel are properly-being.
Work-Life Balance: Flexible paintings-from-domestic options and paid days without work, promoting healthful stability between professional and personal existence.
Career Growth: Access to non-stop learning, training packages, and internal mobility possibilities to decorate professional development.
Employee Discounts: Exclusive reductions on numerous products and services, improving the general employee’s enjoyment.
Retirement Benefits: Competitive retirement plans, including pension schemes and savings options, ensure long-term financial security.
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