Tech Mahindra Customer Service Jobs in India| Apply Now

• Tech Mahindra Customer Service Jobs
• Job Title: Customer Service Job
• Company: Tech Mahindra
• Position Title: Customer Service Associate
• Location: Multiple Locations (On-web internet web page/Remote/Hybrid)
• Department: Customer Support Services
• Employment Type: Full-Time
• Experience: Freshers/Experienced Both Eligible

About Tech Mahindra

Tech Mahindra represents the associated global, presenting modern and customer-centric records technology stories. As a part of the Mahindra Group, Tech Mahindra is a USD 6.5 billion organisation with over one hundred fifty 000 experts for the duration of 90 nations, helping more than 1200 worldwide customers. We recognition on leveraging next-era technology, which encompasses 5G, blockchain, cybersecurity, artificial intelligence, and further, to stress virtual transformation.

Our reason is to supply extraordinary opinions to clients at the same time as nurturing a way of existence of innovation, recognition, and teamwork.

Job Overview: Tech Mahindra Customer Service Jobs

Tech Mahindra is looking for dynamic, enthusiastic, and customer-centred individuals to join our Customer Service team. As a Customer Service Associate, you may act as the number one aspect of contact for customers, offering notable support and resolving inquiries at some stage in various channels which including cellphone, email, chat, and social media.

Your role is critical in enhancing client delight, building emblem loyalty, and contributing to the organisation’s growth. Whether it is technical troubleshooting, account control, or modern queries, you can make sure a persevering and superb revel in for every customer.

Key Responsibilities: Tech Mahindra Customer Service Jobs

• Customer Interaction: Engage with customers professionally and empathetically across a couple of structures to address inquiries, proceedings, and remarks.
• Problem Resolution: Diagnose issues fast and appropriately, imparting answers or escalating complex issues to specialised groups.
• Information Management: Maintain particular facts of client interactions, transactions, feedback, and court instances using CRM equipment.
• Follow-Up: Proactively test up on unresolved customer troubles and ensure certain well timed resolution.
• Knowledge Development: Stay up to date with employer products, services, hints, and strategies to provide accurate facts to customers.
• Process Adherence: Comply with internal strategies and organisation-stage agreements (SLAS) to ensure the excessive necessities of issuer delivery.
• Team Collaboration: Work closely with extremely good team participants and departments to solve problems and enhance the purchasing experience.
• Feedback Sharing: Identify regular troubles or client pain elements and discuss them to improve the approach.
• Upselling and Cross-Selling: Occasionally, understand opportunities to suggest greater products or services that could advantage the customer.

Qualifications and Skills: Tech Mahindra Customer Service Jobs

Required:

1. High School Diploma or equal; Bachelor’s degree desired.
2. Excellent communication abilities in English (every written and verbal).
3. Strong interpersonal and trouble-fixing talents.
4. Proficient in the utilisation of pc systems, CRM structures, and smooth place of job applications.
5. Ability to art work flexible schedules, along with weekends and holidays if favored.
6. Customer-centric attitude with a ardour for supporting others.
7. Ability to work in a fast-paced environment even as maintaining interest in the element.

Preferred:

1. Prior experience in customer support, BPO, call facilities, or technical manual roles.
2. Familiarity with customer support software and databases (e.g., Salesforce, Zendesk).
3. Multilingual abilties are a plus (mainly Spanish, French, German, or Hindi).
4. Basic understanding of IT products or services.

Key Competencies: Tech Mahindra Customer Service Jobs

1. Empathy and Patience: Understand purchaser concerns and respond with compassion and professionalism.
2. Adaptability: Quickly adapt to adjustments in pointers, products, or painting methods.
3. Critical Thinking: Analyse conditions effectively and make sound alternatives.
4. Teamwork: Collaborate with buddies to remedy problems and supply the best customer service.
5. Attention to Detail: Capture client data effectively and examine hooked-up protocols meticulously.

What We Offer: Tech Mahindra Customer Service Jobs

1. Competitive Salary Packages
2. Performance-Based Incentives
3. Paid Training Programs
4. Career Growth Opportunities internal a Global Organization
5. Health, Dental, and Vision Insurance
6. Employee Assistance Programs
7. Work-from-Home Opportunities (Role and Location Dependent)
8. Vibrant, Inclusive, and Diverse Work Culture

At Tech Mahindra, we take delivery of as true with in empowering our employees with the talents and equipment they need to reap achievement, each in my opinion and professionally. You’ll be part of a set that is committed to innovation, collaboration, and developing a powerful effect for our clients and groups.

Application Process:Tech Mahindra Customer Service Jobs

If you are obsessed with customer service and eager to art work with a global chief in virtual transformation, have a look at in recent times! Submit your updated resume and a brief cover letter outlining your revel in and interest in this selection.

We are excited to fulfill parents which are prepared to make a difference thru excellence in carrier and innovation.

Tech Mahindra is an Equal Opportunity Employer. We have fun range and are committed to developing an inclusive environment for all employees.

Would you furthermore can also like me to help you create a shorter model or a customized one for a specific marketing and advertising and advertising and marketing advertising and marketing campaign (like LinkedIn or approach portals)?

Click Here To Apply Online

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