Tech Mahindra Hiring Freshers Customer Care Associate | 0-5 yrs | Noida
A Customer Care Associate at Tech Mahindra affords amazing customer support via effective communique, trouble-fixing, and empathy. They manage inquiries, remedy problems, and make certain client delight while adhering to company regulations and processes. This role requires strong interpersonal capabilities and the capacity to paint in dynamic crew surroundings.
Company: Tech Mahindra
Location: Noida, Uttar Pradesh
Salary: ₹1,70,000 – ₹2,10,000 per year
Job Type: Full-time
Education: Graduate/PG
Experience: Freshers and experienced
About Company:
Tech Mahindra gives comprehensive advantages along with fitness and wellness programs, flexible painting preparations, profession development possibilities, and overall performance-primarily based incentives. Employees can get admission to getting-to-know and development projects, employee help packages, and numerous perks geared toward selling work-existence balance. Tech Mahindra additionally emphasizes range and inclusion, fostering a collaborative and supportive work environment.
Job Description:
Tech Mahindra, a distinguished player in the IT and business method outsourcing industry, is in search of Customer Care Associates to enroll in their crew in Noida, Uttar Pradesh. This function offers an aggressive salary variety of ₹1,70,000 to ₹2,10,000 in keeping with 12 months, contingent upon communication talents and enjoying a degree.
Responsibilities:
Customer Interaction:
Handling Patron Complaints: Responding promptly and professionally to purchaser complaints, knowledge of their issues, and empathizing with their troubles.
Supplying Effective Solutions: Identifying the basis motive of lawsuits and supplying accurate, timely answers to clear up problems to the customer’s satisfaction.
Ensuring Observation: Monitoring consumer interactions to ensure compliance with company regulations and standards at the same time as keeping a wonderful customer enjoy.
Documentation:
Maintaining Statistics of Purchaser Interactions: Recording information on client interactions, court cases, and resolutions as it should be in the detailed structures.
Processing Accounts: Handling account-related inquiries, modifications, and updates as in step with hooked-up processes.
Filing Necessary Documents: Ensuring all consumer-associated documentation, such as complaints and resolutions, are well filed and archived for future reference and audit purposes.
Communication:
Adhering to Conversation Strategies: Following prescribed conversation protocols, scripts, and pointers to ensure consistency and professionalism in purchaser interactions.
Following Suggestions and Rules: Implementing recommended strategies and adhering to organization regulations to preserve effective client engagement and satisfaction.
Customer Engagement:
Going the Extra Mile: Proactively attract customers to apprehend their desires, preferences, and comments, thereby enhancing their standard enjoyment with Tech Mahindra’s products and services.
Enhancing Overall Enjoyment: Taking initiatives to enhance provider delivery, offer additional aid, and customize interactions to foster lengthy periods of client loyalty and delight.
Qualifications:
Education: Candidates ought to be Graduate/Post-Graduate.
Experience: Both freshers and skilled people are welcome to apply.
Skills: Excellent communique skills in English are critical for effective patron interplay.
Job Details and Compensation:
Salary: The annual salary tiers are from ₹1,70,000 to ₹2,10,000, relying on verbal exchange abilities and experience. This reflects Tech Mahindra’s commitment to compensating employees competitively in the enterprise standards.
Job Type: Full-time, ensuring a strong employment possibility with normal hours and advantages.
Shift and Schedule: The role entails rotational shifts, imparting flexibility but requiring adaptability to various work hours. Rotational weekly offs are supplied to maintain a work-existence balance.
Location: The role is primarily based in Noida, Uttar Pradesh, at Tech Mahindra’s office positioned at B-19, Sector 62, Noida.
Benefits at Tech Mahindra:
At Tech Mahindra, employees enjoy a variety of benefits aimed at improving their professional and personal well-being:
Health and Wellness: Comprehensive health insurance insurance for personnel and their households, inclusive of dental and imaginative and prescient benefits.
Career Development: Opportunities for continuous mastering and ability enhancement through education packages, certifications, and career boom paths.
Work-Life Balance: Flexible work preparations and regulations that guide far-off painting alternatives, allowing personnel to manage their work and personal commitments efficiently.
Employee Assistance Programs: Support applications to assist employees with private and professional challenges, selling mental health and well-being.
Financial Benefits: Competitive salary programs, performance-primarily based incentives, provident fund contributions, and worker stock options, ensuring monetary security and growth possibilities.
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